Opinion – Page 321
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OpinionRivals’ inroads haven’t done Tesco much harm
Sir Terry Leahy may be many things, but he isn’t known for being a ray of sunshine in the industry. So it was interesting to see him cutting a more bullish figure about recovery prospects this week than others like Sir Stuart Rose and Simon Wolfson have been.
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OpinionRetail can close the online divide
We need to start a wide-ranging national effort to ensure that as many people as possible are brought into the digital world.
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OpinionPoliticians need to play the long game
“Nice idea, but you’re a dreamer if you think it’ll ever come off.” The words of one Government official to me in a recent meeting.
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OpinionTwitter.com/Twelpforce
Best Buy has a reputation for excellent customer service and online savvy that has its UK rivals worried even before its debut here next year. Some of its efforts in social media are examples of both.
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OpinionRetail surgery: Ensuring CCTV evidence can be used in court
We have CCTV in our stores and use it to detect theft. How can we ensure that the evidence we collect can be used in court?
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OpinionRetail surgery: Voice recognition systems
Customers complain about the voice recognition system they must use to contact our call centre. We introduced it to improve customer experience – where are we going wrong?
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OpinionTesco bids to step out of Asos’s online shadow
Tesco has launched what has widely been reported as its challenge to Asos; its much anticipated online clothing offer.
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OpinionConsumers go upwardly mobile
Retailers who believe that m-commerce is a long way off should think again with the news that there will be two mobile phone subscriptions for every three people in the world by the end of this year.The announcement, from the International Telecommunication Union (ITU), that there will be 4.6 billion ...
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OpinionRoads to nowhere
Investment in infrastructure — like the construction of Edinburgh’s new tram system — will inevitably cause disruption to retailers, but can’t be at any price.
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OpinionGIVing us reasons to shop
Stepping into the new GIVe store on Regent Street is a bit of an emperor’s new clothes moment.
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OpinionSecond time lucky for New Look flotation?
New Look is heading the pack of private equity backed retailers considering a return to the market next year.
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OpinionPurge the peripherals
Taking an axe to non-core marketing activity will clarify your key message, says Simon Burke
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OpinionSocial media is ideal for online ads
Despite the growing evidence that customers spend more of their time these days online, retailers valiantly cling to traditional and long understood media like TVand press — Just 20% of retail media spend goes online.
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OpinionA battle has been won at Marks & Spencer
M&S can afford to be satisfied, though not complacent. It still has a long road to travel to regain past levels of success.
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OpinionRetail IT telling its war stories
At the Retail IT Summit, there has been little talk about technology and much talk about business need, culture, processes and customer demands.
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OpinionD-day for retailers
However much changes in the retail property market, the rent quarterday remains a key point in the calendar.
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OpinionThinking local, acting local
In a previous life, as a fashion buyer, an older and much-lauded colleague was prone to observing: “You never did nothing wrong by buying black.” The same, it would appear, applies to much of store design.
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OpinionShould Marks & Spencer be scared?
Waitrose is making a major play for convenience, stepping into prime Marks & Spencer territory. Should Marks & Spencer be scared, or is it confident of its position?
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OpinionThe empire strikes back
Tesco publishes its first-half results a week on Tuesday. Sainsbury’s follows with its second-quarter numbers a day later. And this year the pair’s performance – even though not over comparable periods – will be even more of a needle match than usual.
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OpinionRetailers and politicians need to help each other
Retailers generally prefer to be left alone by politicians, if only because when politicians do get involved in the sector their actions tend to be utterly unhelpful. But both groups need each other.