Opinion – Page 317
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OpinionDon’t tie consumer credit in knots
It threatened to be like giving the loan sharks an arm and a leg: Government proposals for implementing the Consumer Credit Directive that would have made buying on credit such hassle that many customers would have been driven away from established retail lenders to the less scrupulous, “unregulated” sector.
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OpinionRetail surgery: Renewing leases when a landlord goes into administration
One of our landlords has gone into administration. Will we still be able to renew our leases?
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OpinionRetail surgery: Preventing staff taking corporate and customer information when they leave
How can I prevent staff from taking corporate and customer information with them when they leave the business?
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OpinionCan the ‘knight rider’ shine light on Sports Direct?
After a very long hunt for a chairman Sports Direct has finally found its man. However, many in the sports and fashion world will not have come across Keith Hellawell.
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OpinionCustomers won’t put up with analysis paralysis
Customer-centricity is the buzzword for retailers who like to think that they listen to their customers. But listening is no longer enough, super-fast analysis and response is also necessary for retailers to truly meet demand.
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OpinionAn Anthropologie lesson
In this unseasonably warm period of goodwill to all men, there is much to be leant from the way in which Anthropologie is pulling them through doors by the simple expedient of quick-fire change.
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OpinionMarc Bolland was the answer to Marks & Spencer’s prayers
As Retail Week predicted back in July, Marc Bolland is just what Marks & Spencer has been looking for. His success at Morrisons will stand him in good stead, but the difficulty of managing Britain’s most loved retail brand is great.
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OpinionIPO hopes hang on Christmas
The Christmas selling season got off to its now traditional start this week: Debenhams held a Sale.
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OpinionMarc Bolland is a good choice for the toughest job in retail
Marc Bolland’s big job will be to define what M&S stands for in the second decade of the 21st century. The former Heineken man is a bold and imaginative transformer of businesses and is as good a choice as anyone for retail’s toughest job
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OpinionGood practice puts customers first
If you travel to Dublin through Heathrow Airport, as I do frequently, you must now pass through five separate security checks. Five.
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OpinionBuild bridges with Chinese suppliers
Despite economic growth signalling the end of recession, UK retail sales have frequently been flat against the same periods last year, indicating that a proper recovery will take more time.
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Opinion
Bundlebox.com
In theory, the internet should enable a global retail market. In practice, of course, the cost and complexity of international payments and fulfilment logistics have limited cross-border retailing.
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OpinionMarc Bolland for M&S: not the fashionable choice?
“Who?” seemed to be the reaction of many in the fashion sector when we rang them to get their reaction to the appointment of Marc Bolland as chief executive of Marks & Spencer yesterday.
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OpinionSocial commerce in practice
Retail Week yesterday hosted a webinar on social commerce that highlighted both how much retailers have to gain from engaging with their customers, but also the many questions they have concerning how they should go about it.
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OpinionChristmas is coming — sort of
It’s still only November and there’s more than a month to Christmas, but in visual merchandising terms, it seems probable that when the write-up of the retail festive season is made, there will be relatively little to celebrate.
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OpinionWho can shout the loudest?
As the grocers gear up for the key Christmas trading period, they launch into claim after counter claim about how much they can save customers this year. But who will win the battle?
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OpinionMarks & Spencer takes a bigger bite
The long siege of Marks & Spencer’s food division by grocery rivals has not yet been lifted, but the defence is looking more confident and the fight is increasingly being taken to the opposition.
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OpinionFewer, better shops are the future of retail
There was a rich irony in the retailer speaker at this year’s British Council of Shopping Centres conference in Manchester being employed by a company that has no shops.
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OpinionRetailing lessons from Formula One
It is a minor miracle. A Formula One Grand Prix team, based in the UK, with a largely UK workforce, has won the constructor’s championship for the second year running.