Opinion – Page 314
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OpinionDoes every second really count?
Shaving seconds off the time each customer spends at the tills is an obsession for some retailers. But why, when the plastic bag police ruin the efficiency savings retailers’ IT departments have worked so hard to achieve?
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OpinionToo many stores?
Alexon has put about 20% of its stores on the market, but who will take them?
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OpinionEdinburgh retail: A tale of three streets
With the changing fortunes of its three principle shopping streets, Edinburgh is one of the better places to observe the the ebb and flow of high street retail in the UK.
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OpinionBring it on, Best Buy
Leopards can never change their spots, but maybe something almost as remarkable has happened: not only did DSGi have a great Christmas, it looks as if chief executive John Browett is genuinely changing the business for the long-term good.
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OpinionSelling up will be no easy task in 2010
Private buyers will be hampered by not being able to take on the levels of borrowing they did before the banking crisis
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OpinionA nation of wimps led by chimps
Management of the snow chaos is a damning indictment of the UK’s mindset.
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OpinionThe Hub of Waterstone’s troubles
Investors should ponder whether the main HMV board have shown the right level of interest in their book operation.
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OpinionRetail surgery: We use wireless payment terminals in our stores for busy queues and have heard the rules on using them are changing. What do we have to do?
We use wireless payment terminals in our stores for busy queues and have heard the rules on using them are changing. What do we have to do?
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OpinionRetail surgery: How can we ensure that we are not putting the company at risk when we interview staff accused of fraud or other disciplinary incidents?
How can we ensure that we are not putting the company at risk when we interview staff accused of fraud or other disciplinary incidents?
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OpinionBreaking into new markets with clicks not bricks
One of the best things that the Internet has allowed retailers to do is test new markets in a relatively low-risk, inexpensive way.
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OpinionThe new focus on multi-channel CRM
The most recent poll of IT bosses from the world’s biggest retailers shows that IT departments aren’t just talking about their customers, they are preparing to invest in them too.
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OpinionPrimark powers on
There can be few more enjoyable jobs in retail property than being Primark’s property director.
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OpinionLooking your best
For considerably more than a year, DSGi has been addressing the experience that shoppers visiting a branch of Currys or PC World can expect.
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OpinionTesco likely to stay on buy lists
Despite some gloomy portents before Christmas and some lacklustre trading weeks in the run-up to the big event, the festive season lived up to its name for many store groups.
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Opinion
Seven lessons from a blockbuster Christmas
It was clearly a stormingly good Christmas for the sector, in most cases more than making up for last year’s losses.
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OpinionTough lessons to learn
If nothing else 2009 showed why credit insurance is a waste and bonuses aren’t.
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OpinionFunding is out there
“Even in challenging times it’s important to consider all opportunities”
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OpinionRetail surgery: We think we are incurring high losses during our Sale. How can we minimise these?
We think we are incurring high losses during our Sale. How can we minimise these?
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OpinionRetail surgery: Our competitors are starting to use the PEFC logo on some of their products – what is it and should we certify to that standard too?
Our competitors are starting to use the PEFC logo on some of their products - what is it and should we certify to that standard too?
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OpinionComment: Alexon’s older customer still needs a modern approach
The key to success for any retailer is to remain relevant and always keep moving; no customer is static and out of date stores and product is surely no recipe for success.