Opinion – Page 284
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OpinionOcado beats the bears
If there is one retailer that could have convincingly used the snow as an excuse for lost sales over the Christmas period it is Ocado.
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OpinionRetail surgery: Snow has a big impact on our staffing levels. Can staff take time off to care for their children because of school closures?
Snow has a big impact on our staffing levels. Can staff take time off to care for their children because of school closures?
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OpinionRetail surgery: How do we maintain our brand vision while meeting the strict rules and regulations of department stores?
How do we maintain our brand vision while meeting the strict rules and regulations of department stores?
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Opinion
Tesco still pondering social media
Social networks might seem ubiquitous for consumers who have been used to them for years, but many of the biggest players in the retail world are still figuring out what their role is on sites like Facebook and Twitter.
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Opinion
Affiliate marketing to boost Warehouse online sales
No digital marketing strategy would be complete without affiliate marketing. For Warehouse, it’s fundamental to maximize sales and expand Warehouse’s reach online.
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Opinion
Protecting customer data: encryption versus tokenisation
Encryption is the best known way of protecting sensitive customer data, but a new method is creeping into retailers’ consciousness.
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Opinion
Kingfisher outlines plans to invest in data mining
Customer data has become one of the most valuable things a retailer owns.
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OpinionShould be better
Heathrow has had its fair share of detractors lately with BAA being lambasted for poor performance, leaves on the line and suchlike.
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Opinion
Under the weather
The snow, swine flu, and subdued consumer sentiment conspired to keep shoppers away from stores in December.
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Opinion
Amazon Remembers
In December Amazon updated its free iPhone app to include an intriguing experimental feature called Amazon Remembers.
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Opinion
The tactics behind online selling
Many retailers still run their online and store businesses as separate entities, but the two channels actually sell using suprisingly similar tactics. The psychology behind store selling is well-documented, and it’s just as effective online. The experts agree, saying too many retailers used to traditional store selling approach the web as though it’s a completely alien world, when the reverse is true.
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OpinionGood cost control can help bottom line
There’s no doubt 2010 was a school of hard knocks for many retailers and consumer sentiment suggests 2011 will be another tough year.
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OpinionOpportunity awaits in Ireland
Ireland might be struggling but retailers can capitalise if they time it right, says Simon Burke
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OpinionNext offers lessons for a difficult 2011
The shape of things to come for retailers in 2011 was evident in this week’s updates from Next and HMV.
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OpinionTesco is still the food retail star
Predictably the new year not only started with the VAT rise but also with a pledge from Tesco to save customers money by slashing prices.
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OpinionRetail surgery: A customer harassed an employee of mine and now I’m faced with a claim of compensation. Is this right?
A customer harassed an employee of mine and now I’m faced with a claim of compensation. Is this right?
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OpinionRetail surgery: Are digital advertising screens worth the investment or just a fad?
Are digital advertising screens worth the investment or just a fad, and how can we ensure that the content delivers a good return?
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Opinion
Why Amazon is resilient to cyber attacks
Amazon was one of several companies to be threatened with attack from pro-WikiLeaks group Anonymous recently. The group managed to cause problems for payments giants MasterCard and PayPal, but appeared to admit short-term defeat when it came to bringing down Amazon.