Opinion – Page 267
-
OpinionRetail surgery: What are my rights concerning unsatisfactory quality?
What steps should I take if a supplier delivers goods that are not of a satisfactory quality?
-
OpinionRetail destinations of tomorrow take shape
One of the unknown effects of multichannel revolution has been what it means for the shape of physical retail.
-
OpinionFrom coffee to cards
The appointment of Darcy Willson-Rymer as chief executive of Clinton Cards could not be a more definitive sign of change at the retailer, which for the first time will be run by someone from outside the founding family.
-
Opinion
Virtual supermarkets on subway walls
Virtual supermarkets are the next big thing – after Tesco made headlines in June with its South Korean concept, nine of the stores have cropped up in subway stations across Shanghai run by the online Chinese grocer Yihaodian.
-
OpinionBox ticking is thwarting growth
Government must curb the corporate governance merry-go-round, says Sir Geoff Mulcahy
-
OpinionRetail surgery: How do I shorten the online payment process?
I want to shorten the time taken for my online customers to complete the payment process. How can I achieve this?
-
Opinion
Harrods shows how social media should be done
There’s been a lot of focus recently on retailers that have invested money in designing high-concept Facebook stores and innovative interactive videos.
-
OpinionThe new era of retail marketing
A retail marketing team’s job today is nothing like that of even five years ago.
-
OpinionEnough already! No more shops
Opening more branches is no shortcut to enhanced profits. Improve what’s there.
-
OpinionPutting self-help into practice
Ian Cheshire rightly champions the credo of ‘self-help’ – a tendentious but apt mantra for our leading do-it-yourselfer – for all retailers in these difficult times.
-
OpinionRetail surgery: How do I make sure I don't lose customers through poor service?
I want to make sure I don’t lose any customers through poor service, but I don’t want to spend too much on staff hours? How can I solve this issue?
-
Opinion
Wake up and smell the coffee
The appointment of Starbucks’ UK boss to run Clinton Cards is a remarkable appointment, but he has his work cut out
-
OpinionIt’s what’s inside that counts
It’s not just our products customers buy into, but also who we are, says Jacqueline Gold
-
OpinionRed Tape Review has to be the start, not the finish
Remember the Gerry Murphy red tape review, led by the then-Kingfisher chief executive, in January 2005? Thought not.
-
OpinionRetail surgery: Can statistics on inflation be used as a benchmark?
Can the official statistics on inflation be used as a benchmark for the spending power of our customers?
-
OpinionDixons heads for Harrods
Ironic that Dixons, which only two years ago was threatened by Harrods with legal action over a cheeky ad poking fun at the famous department store, is soon to be installed as the electricals concessionaire in the landmark Knightsbridge shop.
-
OpinionComment: American shoppers are loyalty card addicts
As an American in the UK, I have grown to accept certain things. Pre-packed sandwiches. The weather. Instant coffee.
-
Opinion
On the Road
Retail Week’s Summer road trip is setting out to uncover retail’s hidden success stories around the UK
-
Opinion
Asos cashes in on social networking
Asos has continued to cash in on the retailing potential of social networking sites.
-
OpinionIn-store technology does not excite shoppers
The use of screens and ‘interactivity’ by retailers is not the clarion call that some suppose.