Opinion – Page 247
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OpinionHow has Oasis become an omnichannel retailer?
Multichannel has been a key focus for retailers, but there is now a shift towards an omnichannel approach, giving customers a seamless shopping experience across all sales routes.
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OpinionTesco: Bold gestures can’t hide the long road ahead
Tesco’s profit warning in January was five years in the making and the recovery in its core UK business will take another half decade.
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OpinionJJB: The challenge ahead
JJB Sports chief executive Keith Jones has done well to avoid the permanent relegation of the retailer from the high street.
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OpinionGo beyond the spin to focus on products and service
Grabbing people’s attention is the first step, keeping them buying is the next, says Lord Kirkham.
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OpinionRetail surgery: Is cloud computing a viable alternative data storage system?
Is cloud computing a viable alternative data storage system? How do the cost-cutting advantages and the legal risks balance out?
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OpinionRetail surgery: How can I streamline my branding, store design and merchandising?
How can I make sure my branding, store design and merchandising processes are all brought together in a more streamlined process?
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OpinionPrepare for the worst-case scenario
The Bundesbank recently concluded that banks with more women on the board took more risks than ones dominated by men.
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OpinionIs your brand social or antisocial?
It would appear that many health clubs fall into the latter. If that were not the case, then when a customer chooses to leave, they wouldn’t bombard them with a plethora of calls and emails that have an increasingly threatening tone.
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OpinionRight thing, right place...at John Lewis
The department store operator knows there is more to in-store technology than toys or run-of-the-mill visual displays.
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Opinion
How to get a better class of clienteling
Clienteling is the art of building closer relationships with customers, using mobile technology to extend VIP treatment to everyone.
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OpinionRetail surgery: What type of staff training should I provide?
We keep being told that staff training is key, but what type of training should we provide?
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OpinionRetail surgery: Do I need to be PCIDSS compliant as an independent retailer?
I am an independent retailer and have been told by my payment provider I could be fined if I am not PCIDSS compliant. What does this mean, and how do I become compliant?
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OpinionSelfridge: a pioneer of retail theatre
The rags-to-riches-to-rags story of Harry Gordon Selfridge will make great viewing when it appears as a TV series in 2013.
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OpinionHigh street still in clear and present danger
Momentum is the lifeblood of successful change. And, the more I reread the Government’s response to the Portas review, the more I’m convinced it has failed to harness the spirit and passion behind the Queen of Shops’ initial intentions.
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OpinionChina's rise could test retail's CSR credentials
China has overtaken the United States as the world’s biggest food and grocery retail market. It is a significant milestone, and underscores the importance of this market to international retailers as the world continues to shrink and home markets stagnate.
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OpinionWe’re determined to tackle youth unemployment
As a Government we’re determined to tackle the challenge of youth unemployment – and we all know retail can provide a great way for people to get into work.
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OpinionMoss Bros tailored for success
The demise of Game raised questions about the outlook for specialist retailers as online competition and the incursion of the grocers into general merchandise categories continues.
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Opinion'Omnichannel' is the new buzzword
My first ever visit to The Cloud Retail Week Conference a fortnight ago proved to be something of a revelation.
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OpinionThe biggest retail technology prize of the year – and we helped win it!
It’s been a rollercoaster ride with Oasis recently as they keep pushing the boundaries in terms of using consumer technology to boost the customer experience and bridge the online and in-store worlds.
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OpinionGame: the Woolies question
The management at Game failed to answer to a series of questions that every retailer has to respond to in the current climate.