Opinion – Page 228
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OpinionComment: New skills needed to lead multichannel
I’m asked almost daily, ‘what are the growing areas of the market for senior retail appointments?’
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OpinionRetail Surgery: How can I increase customer loyalty?
How can I increase customer loyalty and ensure shoppers keep coming back?
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OpinionRetail Surgery: Is RFID a cost-efficient way to improve my supply chain?
I’ve read a lot about RFID and how it can help improve my supply chain, but is it a cost-efficient way of doing so?
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OpinionBlog: How m-commerce can help the tills ring out this Christmas
It’s that time of year again and retailers up and down the country are filling their stores full of party dresses as Christmas looms near.
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OpinionComment: How is WHSmith still managing to make money?
Many people will be left shaking their heads in wonder today when they find out that WHSmith’s pre-tax profits for the year to the end of August have risen 10% to £102m.
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OpinionNick Bubb's verdict: WHSmith - The margin was the message
Kate Swann’s real achievement over the past nine years has been engineering a huge rise in the company’s gross margin.
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OpinionComment: WHSmith, where less is more
Unchanging interiors and falling sales – what makes WHSmith so efficient…and good?
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OpinionComment: Seizing the Fifty Shades opportunity
Retailers of all sorts can benefit from the popularity of the risqué book Fifty Shades Of Grey.
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OpinionComment: Ted Baker’s unique appeal
The retail industry has frequently been home to maverick business people who have created unique and highly successful companies.
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OpinionBlog: Waitrose to launch online video channel
Waitrose is to launch an online video channel, Waitrose TV, later this autumn.
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OpinionComment: Why Zara's business model is paying dividends
As Inditex’s best-known brand Zara unveiled a 22% jump in UK pre-tax profits in the year to January 31, law firm DLA Piper partner Ruth Hoy examines how the Spanish fashion group’s model continues to deliver.
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OpinionComment: Summarising the World Retail Congress 2012
A year in the preparation and planning, and in three days the World Retail Congress 2012 was all over.
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OpinionComment: Some good ideas are emerging on 'showrooming'
In the otherwise futile battle against showrooming – do you really think making it harder for your shoppers to compare prices on their mobile devices isn’t going to backfire? – some chains have started to get clever.
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OpinionBlog: Gucci leverages its digital advertising assets
Last week’s announcement Gucci that it’s partnering with social advertising start-up Triple Lift shows the importance of Pinterest to fashion brands
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OpinionComment: Rents may be higher, but etailers need physical stores
Blurring the sense of difference between the real and virtual worlds should be the aim of all retailers.
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Opinion
Blog: An idea from over here that’s doing rather well over there
Nobody does customer service like the Americans. So it was fantastic when our Clienteling tool helped Cole Haan win one of eight Store Operations Superstar Awards from Retail Touchpoints.
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OpinionComment: Tesco UK recovery likely to accelerate
Tesco boss Philip Clarke will not have thanked the way the financial stars aligned this week to bring Tesco and Sainsbury’s results on the same day, albeit for different reporting periods.
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OpinionComment: Retail should be an industry for everyone
The Paralympics legacy can continue through fair employment for all.
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OpinionRetail Surgery: How do I decide when to absorb cost increases or when to pass them on to consumers?
How do I decide when to absorb cost increases or when to pass them on to consumers?
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OpinionRetail Surgery: How should brands use their web presence to support both online and offline customers?
How should brands use their web presence to support both online and offline customers?