Opinion – Page 222
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Opinion
Blog: eBay is putting the fun into Christmas shopping
It’s not Christmas without an eBay festive themed pop-up shop.
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OpinionComment: Even a white-goods knight won’t be enough to save Comet now
I’m writing this on the day that a ‘white-goods knight’ is meeting with Comet’s administrators to thrash out a deal to acquire the bulk of the Comet business.
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OpinionComment: Why did the OFT's decision on promotions take so long?
The OFT’s announcement that eight retailers have agreed to a set of principles over special offers and promotions is a welcome move.
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Opinion
Blog: Ignore your customers and provide them with a better service
‘The customer is king’ is a long accepted truism in retail. Everything retailers do revolves around the customer.
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OpinionComment: Christmas will be the real multichannel test
The sceptics remain in the ascendancy when it comes to whether the UK can replicate the consumer feeding frenzy witnessed around Black Friday in the US.
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OpinionComment: Retail today is web, web, web
Consumers can fulfil their every need online, so it’s vital retailers invest.
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OpinionRetail Surgery: How can I avoid temporary staff breaching data protection laws in the run-up to Christmas?
How can I avoid temporary staff breaching data protection laws in the run-up to Christmas?
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OpinionRetail Surgery: How can a retailer maximise the chances of their new shopfit being completed on time?
How can a retailer maximise the chances of their new shopfit being completed on time?
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OpinionComment: Dixons needs to tackle falling sales in southern Europe
Rather like Gatwick Airport, Dixons is split between the north and the south, and although life is generally grim ‘up’t north’, in Dixons’ case it is the other way around.
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OpinionComment: Fond farewell to the BRC
“You’ll need a very thick skin.” That’s what Kevin Hawkins, my predecessor as BRC director-general, told me as I took over from him five years ago.
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OpinionBlog: Google glasses make me feel like Marty McFly
Former Shop Direct boss Mark Newton-Jones was waxing lyrical about the rise of mobile shopping at our sister magazine Drapers’ Fashion Summit last week.
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OpinionComment: Mothercare boss Simon Calver is making progress
New Mothercare boss Simon Calver is making progress with his turnaround of the maternity specialist, last week’s interims showed.
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Opinion
Blog: Bringing the virtual fitting room instore
Virtual fitting rooms offer an opportunity to converge the online and offline shopping experiences.
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OpinionComment: Corporation tax in the spotlight
I am penning this from the Barracuda fulfilment centre – sorry, distribution centre – located in Switzerland (purely for logistics reasons, nothing to do with a favourable tax rate).
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OpinionComment: Stupidity Inc - a high street shoots itself in the foot over Space (NK) invader
High Streets may have empty units, but it may be their own fault.
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OpinionBlog: Entering the Morrisons kitchen
Morrisons chief executive Dalton Philips was on good form this week touring journalists round its Camden store.
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OpinionComment: Are retail turnarounds still possible?
Reviving a retailer in tough economic times and in the public eye is a tall order.
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OpinionRetail Surgery: Should I be personalising content for my online customers?
How can I ensure I’m not missing a trick when it comes to personalising content for my customers?
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OpinionRetail surgery: Are there any upcoming consumer law changes I should be aware of?
Are there any upcoming consumer law changes I should be aware of?
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OpinionComment: Are JC Penney's latest moves bold or foolish?
When a CEO takes over a troubled chain, bold moves are generally encouraged. But when the chain is a much-beloved 110-year-old, 1,100-store $17 billion household name, bold can be very bad.