Opinion – Page 214
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OpinionBlog: Getting the multichannel basics right
2013 is likely to be the year of getting the basics right – from returns to delivery, the so-called basics of multichannel retailing are those areas where customer expectations tend to be highest at the moment.
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OpinionComment: Horse meat scandal exposes endemic practices
With the ever increasing demand for suppliers to cut costs, there is no incentive to go above and beyond what is legally required when sourcing ingredients.
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OpinionComment: Online and multichannel retailing have misleading job titles
What’s in a name? Quite a lot actually, because in the world of online and multichannel retailing, job titles can be quite misleading. This confusion can have all sorts of effects.
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OpinionComment: Should Waterstones take a leaf out of Amazon’s book?
After Waterstones revealed a £37.3m loss this week, the question on everyone’s most people’s lips is what can a company selling products so hugely impacted by the digital market do to ensure that they, not only survive, but thrive, in this new online world?
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OpinionComment: Discount fashion - when more really is less
News that value-clothing chain Store Twenty One is pleading with landlords for rent reductions should not be entirely surprising.
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OpinionComment: India remains challenging despite relaxation of rules
This week’s Retail Leadership Summit in India showed the playing field remains as level as it ever was between multinationals and Indian retailers, but that the turnstile is open.
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Opinion
Blog: Cash management - retail’s boring revolution
With a prime spot at the biggest retail showcase in the world, astoundingly some exhibitors were presenting the mundane and unattractive. In a sea of glamorous assistants, the latest innovations and multi-million pound stands, were these people super-brave or super-crazy?
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OpinionBlog: Home shopping retailer JML launches mobile website
Home shopping retailer JML has become the latest to cash in on the surge in mobile browsing and purchasing with the launch of a mobile website.
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OpinionComment: Department store John Lewis continues to set the pace in retail
While the latest BRC figures continue to point to a volatile and frustratingly slow recovery - like-for-like retail sales increased 1.9% year on year in January.
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OpinionComment: Generation Y forces rapid change for retailers
Retailers must adapt to trends led by consumers born since the mid-1970s. I’ve been around retail for more than three decades and have seen some tumultuous changes.
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OpinionRetail surgery: What are the benefits of employee ownership and is it viable for retailers?
What are the benefits of employee ownership and is it viable for retailers?
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OpinionRetail surgery: Can we stop our former multichannel director disclosing our strategy to her new employer?
Can we stop our former multichannel director disclosing our strategy to her new employer?
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OpinionNick Bubb's Verdict: M&S - the road to Istanbul
So, if you were M&S and wanted to impress the City with your international growth ambitions, what would you do and where would you go?
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OpinionComment: Online grocery is a high stakes gamble
Ocado’s full year results demonstrate the two key features of internet grocery retailing – excellent growth and the difficulty in making a profit.
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OpinionComment: Angela Spindler is a welcome addition at N Brown
Angela Spindler was a surprise, but welcome, choice to become new chief executive of home shopping group
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OpinionComment: Reinvent your high street to avoid its demise
Last year, I highlighted the uneven playing field for store-based retail in relation to pure play, which does not face onerous rent and rates bills and is not even expected to make a profit.
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Opinion
Farewell to Neville-Rolfe
This week Tesco marked the retirement of Dame Lucy Neville-Rolfe from its ranks in a fittingly glamorous evening at the V&A Museum.
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OpinionBlog: Where next after Harris + Hoole
Much has been made of Tesco’s investment in artisan coffee shop Harris + Hoole, so much so that chief executive Philip Clarke wrote a blog a couple of weeks ago defending the grocer’s position.
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OpinionComment: Government 's business rates appeals backlog must be tackled
It is clear that the retail sector is under pressure, whether it’s because another retailer is heading into administration or the impact of the rapid rise of etail on high streets.
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OpinionBlog: Horse meat just won't go away
The horse meat scandal seemed to have settled down last week when Tesco said it would introduce new DNA testing to its business.