Opinion – Page 214
-
OpinionRetail surgery: What is the key to providing a more personalised customer service experience on the phone?
What is the key to providing a more personalised customer service experience on the phone?
-
OpinionRetail surgery: How can I beat my competitors when it comes to efficient stock delivery?
How can I beat my competitors when it comes to efficient stock delivery?
-
OpinionBlog: Valentine's Day is mushy but it might give the high street a boost
I’m not usually one for sentimental mush but there’s something about men desperately clamouring to get their hands on a bunch of roses on February 14 that brings a smile to my face.
-
OpinionComment: Homewares retailer Dunelm reports a successful first half
Homewares specialist Dunelm has shown itself to be a dab hand at convincing consumers to spruce up their houses, despite tough times, by unveiling a first-half profit growth.
-
OpinionComment: How advisory boards add value and promote future success
In a market that is flat at best, the Holy Grail is growth, leading chairmen and chief executives to ask two questions: have I got the right strategy and have I got the right people?
-
OpinionNick Bubb's Verdict: Republic's demise is good for Superdry
If Superdry is the “king” of young fashion brands, its edgier-sounding but weak High Street rival Republic was never going to enter the ranks of the retailing royalty.
-
OpinionComment: Republic's downfall highlights the fast changing fashion sector
Republic has sadly entered administration, which is a disappointing turn of events for a retailer that had been gaining clothing market share up until calendar year 2011, but highlights the changing young fashion landscape.
-
OpinionBlog: Horse meat has penetrated the consumer psyche
The horse meat scandal was laughed off by many when it first hit the headlines. But worryingly the scandal has escalated and has now fully penetrated the consumer psyche.
-
OpinionComment: PCI Security Problems - the practical versus the perfect
Security rules are wonderful things and nowhere are they more needed than in retail and payment card data. But there is a common criticism of the organization that handles such matters.
-
OpinionBlog: Getting the multichannel basics right
2013 is likely to be the year of getting the basics right – from returns to delivery, the so-called basics of multichannel retailing are those areas where customer expectations tend to be highest at the moment.
-
OpinionComment: Horse meat scandal exposes endemic practices
With the ever increasing demand for suppliers to cut costs, there is no incentive to go above and beyond what is legally required when sourcing ingredients.
-
OpinionComment: Online and multichannel retailing have misleading job titles
What’s in a name? Quite a lot actually, because in the world of online and multichannel retailing, job titles can be quite misleading. This confusion can have all sorts of effects.
-
OpinionComment: Should Waterstones take a leaf out of Amazon’s book?
After Waterstones revealed a £37.3m loss this week, the question on everyone’s most people’s lips is what can a company selling products so hugely impacted by the digital market do to ensure that they, not only survive, but thrive, in this new online world?
-
OpinionComment: Discount fashion - when more really is less
News that value-clothing chain Store Twenty One is pleading with landlords for rent reductions should not be entirely surprising.
-
OpinionComment: India remains challenging despite relaxation of rules
This week’s Retail Leadership Summit in India showed the playing field remains as level as it ever was between multinationals and Indian retailers, but that the turnstile is open.
-
Opinion
Blog: Cash management - retail’s boring revolution
With a prime spot at the biggest retail showcase in the world, astoundingly some exhibitors were presenting the mundane and unattractive. In a sea of glamorous assistants, the latest innovations and multi-million pound stands, were these people super-brave or super-crazy?
-
OpinionBlog: Home shopping retailer JML launches mobile website
Home shopping retailer JML has become the latest to cash in on the surge in mobile browsing and purchasing with the launch of a mobile website.
-
OpinionComment: Department store John Lewis continues to set the pace in retail
While the latest BRC figures continue to point to a volatile and frustratingly slow recovery - like-for-like retail sales increased 1.9% year on year in January.
-
OpinionComment: Generation Y forces rapid change for retailers
Retailers must adapt to trends led by consumers born since the mid-1970s. I’ve been around retail for more than three decades and have seen some tumultuous changes.
-
OpinionRetail surgery: What are the benefits of employee ownership and is it viable for retailers?
What are the benefits of employee ownership and is it viable for retailers?