Opinion – Page 188
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OpinionComment: Are high street reviews needed when customers have the last word?
Comrades, today I am announcing the launch of the long-awaited Zuppinger Inquiry and Review into why it takes so many inquiries and reviews into retail to come up with a panacea for high street woes.
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OpinionComment: Tesco marketing boss on the grocer's Hudl tablet launch
Over the past few years we’ve witnessed a profound and rapid change in the way our customers are living their lives.
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OpinionBlog: Tesco's chief Philip Clarke takes a leaf out of Apple's book for Hudl launch
It was a launch more akin to Apple than Tesco as the grocer unveiled its tablet today.
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OpinionBlog: Can retailers offer shoppers a more interactive experience?
Fashions change fast. What was once innovative, suddenly becomes adopted by the mainstream and is seen and expected everywhere — just like technology.
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OpinionComment: Could Tesco’s tablet breed a new kind of loyalty?
Tesco today launches its new own brand tablet Hudl which has implications for both the retailer itself and the wider grocery sector.
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OpinionComment: Why in-store technology is just part of the selling process
The days of the unassisted sell, courtesy of a bank of iPads, are not just numbered, they’re probably done and dusted.
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OpinionComment: Retailers need to think locally – and act locally too
You could be forgiven for thinking that UK retail has finally turned the corner in recent weeks. Sales at Debenhams stores that have been open for over a year rose 1.9 per cent in the 10 weeks to August 31st.
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Opinion
Blog: Creating the customer experience
The philosophy of managing a customer’s experience is not a new one. However, until as recently as the early 2000s customer experience was not a term often used.
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OpinionComment: Technological innovations answer shoppers' demands
Consumers have always been demanding. Whether it’s more information, the newest model or a bigger size, fulfilling such demands has been the fundamental role of the shopkeeper for centuries.
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OpinionComment: Evaluating customers' experience is vital
Having worked hard for our money we want to enjoy the whole experience of spending it.
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OpinionComment: Digital emphasis separates old and new retail
I carry in my head scenarios for two retailers, OldRetail and NewRetail. Picture the scenes at their board meetings this week.
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OpinionComment: Technology will drive success during economic upturn
The volume of financial updates from retailers in the last few weeks was a prime opportunity to take the temperature of the sector as it begins to prepare for the Christmas countdown.
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OpinionHow do I negotiate a better rent contract with my landlord?
With a declining high street, retailers have more power than before to negotiate leases with landlords.
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OpinionRetail surgery: How can I reduce stress in the workplace?
How can I reduce stress in the workplace?
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OpinionComment: Retailers must ignore ONS siren songs and face facts
It is becoming increasingly difficult to take the ONS numbers at face value following its figures for August reported this morning.
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OpinionNick Bubb’s Verdict: Asos - Amazingly strong online sales?
Back in the past, Asos stood for “As Seen On Screen”, but now it seems to stand for “Amazingly Strong Online Sales”…
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OpinionComment: Three key steps to keeping stores relevant
The book Reshaping Retail by the McKinsey guys on the future of retailing presented some fascinating insights into the impact of technological developments.
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OpinionComment: London Fashion Week struts its stuff for the economy
From One Direction to Samantha Cameron, London Fashion Week may attract its fair share of celebrities among the 5,000 visitors that come to see what the best of the British fashion industry has to offer.
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OpinionComment: Next boss Lord Wolfson’s house price warning
Retailers whose fortunes depend on an active housing market have welcomed new signs of life such as more mortgage approvals and transactions.
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OpinionBlog: Technological shift brings theatre to shopping centres
Ever since the shift towards mobile devices as online portals made location important again, the potential to leverage real estate has been handed back to landlords.