Opinion – Page 178
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OpinionRetail surgery: How can online clothing retailers overcome buyer hesitation?
How can online clothing retailers overcome buyer hesitation?
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OpinionRetail surgery: How can retailers best utilise the pop-up format?
How can retailers best utilise the pop-up format?
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OpinionBlog: Etailers on the hunt for smaller stores with more flexible terms
It wasn’t so long ago that many in the property world were predicting the demise of the high street. High profile administrations suggested that the high street and, consequently, retail were in permanent decline.
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OpinionComment: West Elm will reinvigorate the UK home market
West Elm’s entrance to the UK furniture and home market will help reinvigorate the premium end of this sector, filling a gap that is currently underserved.
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OpinionComment: McColl’s must highlight its USP in competitive market
Convenience store specialist McColl’s has joined retailers including Ao.com, Poundland and Pets at Home with its ambition to float on the stock market.
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OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
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OpinionComment: Business rates cap is welcome but unfit system must be overhauled
This morning, Retail Week has reported that there may be some good news in tomorrow’s Autumn Statement.
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OpinionComment: Amazon drones are not just pie in the sky
An inspired vision of the future for online delivery or an extravagant PR stunt designed to coincide with Cyber Monday?
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OpinionNick Bubb’s verdict: Tesco - no easy solution
The stockmarket had been softened up for bad news on Q3 sales, so, with no profit warning today, Tesco’s shares have rallied.
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OpinionComment: British retail leads the world in mobile and online shopping this Christmas
PayPal’s recent global Holiday Shopping Study found that almost 90% of Britons will use their mobile devices or purchase online to do a slice of their Christmas shopping this year. This is a higher proportion than most countries and reflects the way UK consumers are changing the way they shop.
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OpinionComment: Use social media to turn customers into advocates
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
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OpinionComment: Cyber Monday sales set to soar but service levels must be maintained
Online retailers have been braced for Cyber Monday, the busiest online day of the year, and so far it looks to be a bumper one.
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OpinionComment: Amazon drones on about its innovation – but are delivery octocopters future fact or fiction?
By 2018 our cities are set to be a lot busier, according to Amazon. Not only will we need to watch out for traffic and the umbrellas of jostling commuters as we walk down the street, we will also need to look out in the skies for descending drones – or octocopters as Amazon calls them.
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OpinionComment: Tesco's Mike McNamara on the grocer's latest technology innovations
The Innovation Team at Tesco never stops thinking about how we can use technology to help our colleagues and customers.
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OpinionComment: 2013, the year that shops got better
After being in the doldrums for half a decade, this year has seen store openings that show physical retail is alive and kicking.
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OpinionComment: The Autumn Statement needs to go beyond easing business rates
Growth is firmly on the agenda for George Osborne’s much anticipated Autumn Statement next week and the Chancellor is under increasing pressure to ease business rates on the high street.
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OpinionComment: Skills needed for retailing would be valued in other sectors
I was telling a colleague the other day about some work I was thinking of doing for a non-retail business. “Sounds really interesting,” was the reaction. “We retailers only ever move in our own little world.”
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OpinionRetail surgery: How can retailers increase sales with corporate social responsibility activities?
How can retailers increase sales with corporate social responsibility activities?
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OpinionRetail surgery: Could a consumer review business help a buying team with its range plan?
Could a consumer review business help a buying team with its range plan?
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OpinionComment: What can retailers expect this Christmas?
Retailers and speculators have high expectations for UK sales this Christmas, despite a backdrop of slow wage growth and ongoingausterity measures.