Opinion – Page 157
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OpinionComment: Walgreens and Boots demonstrate importance of customer loyalty
Whether walking into a store anywhere across the globe or connecting online, it remains true that creating customer loyalty is at the heart of successful retail.
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OpinionBlog: Engage and motivate staff using customer feedback
Location managers have a lot to think about – stock levels, shift scheduling, sales reports, hiring, training, filling in for missing staff, the list goes on.
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OpinionComment: Is Mothercare suitor Destination Maternity a heroic prince or a frog?
An overseas suitor offering to solve all a retailer’s financial woes sounds like a dream, but on closer inspection, the American retailer keen to buy Mothercare could be a frog rather than a prince.
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Opinion
Comment: Dixons' multichannel model brings online sales success
As it prepared to merge with Carphone Warehouse, electricals giant Dixons looked in good shape as it issued prelims showing a rise in sales and profits.
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OpinionComment: Recovery in sight for general retailers but life’s still tough for grocers
Dixons boss Seb James said last week that he sees “the early glimmers of a consumer recovery”.
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OpinionComment: Touch, smell, taste, sound and vision as customer experiences
Stores are here to stay due to five simple reasons. Shopping is about experiences – using our five senses – which can only happen in a store.
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OpinionComment: Stores with place names – who cares?
Putting a place name next to a store logo may be stating the obvious and might even cause shoppers to feel manipulated.
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OpinionBlog: Customer satisfaction with returns makes good business
The summer sales are in full swing, with brands vying for the attention of consumers on the hunt for holiday bargains.
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OpinionComment: Why retailers should work with start-up accelerators
We are now living in an age when the digitisation of the entire retail experience is an attainable and beneficial possibility.
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OpinionComment: Discounters get fresh as food offer pushes them into the mainstream
With the imminent return of Netto to the UK, we are soon to be graced with another value-focused retailer.
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OpinionBlog: Investing today for tomorrow’s delivery
At the beginning of the year, a report published by eMarketer predicted there would be more than 2.5 billion smartphone users in the world by 2017.
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OpinionComment: Amazon’s Firefly sets the stage for next etail battleground
Not content with selling you everything from a Gangsta Rap colouring book to canned unicorn meat (yes, really), Amazon has revealed the latest step in its journey towards world domination.
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OpinionRetail surgery: How will retailers be affected by new EU changes to VAT regulation?
In January 2015, the VAT accounting rules for EU sales of electronic services such as music, books and games will change.
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OpinionRetail surgery: How can we use digital marketing to attract more shoppers?
Smartphones and tablets have become a ubiquitous part of people’s lives, with shoppers now instinctively turning to their phones throughout the day for a multitude of reasons.
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OpinionComment: Retailers must be distinct or risk becoming extinct
It has become commonplace that polarisation in retail is accelerating. In grocery, shoppers are migrating to hard discounters and premium chains such as Waitrose and M&S.
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OpinionComment: Co-op’s ethical heritage will resonate with today’s shoppers
‘You need your head examined.’
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OpinionComment: Tesco must rekindle emotional connections with customers
Tesco boss Philip Clarke is likely to face a rough ride at its AGM on Friday (June 28th) as he addresses the retailer’s increasingly impatient base of shareholders at the AGM.
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OpinionComment: What retailers should consider when adopting zero-hour contracts
Proposed zero-hours reform tips scales back in employees’ favour, but what can retailers do to keep themselves out of the media glare?
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OpinionComment: Is the Netto deal a gain or loss for Sainsbury's?
Netto’s plan to re-enter the UK market in a joint venture with Sainsbury’s is relatively low risk, but could still prove difficult.
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OpinionComment: Tesco IT boss Mike McNamara on innovation and its Google Glass app
The world is changing at an incredible pace. It took over 12 years for TV to reach 50 million people, but a successful app can now do it in a matter of days.