Opinion – Page 156
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OpinionComment: La Senza’s Oxford Street flagship tells a story
Can the cost of creating flagships in high-profile locations really be justified or are they large nails in retail coffins?
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OpinionBlog: Four ways bricks-and-mortar stores can beat online retailers
Now that customers have the ability to shop when and where they want online, the need to enter a store is rapidly declining but bricks-and-mortar stores can still be a strong asset for retailers.
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OpinionBlog: 'Cool Britannia' rules in fashion so use it to your advantage
There’s something of a ‘Cool Britannia’ vibe going on in fashion at the moment and shoppers around the world are desperate to snap up goods from Blighty.
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OpinionBlog: Should retailers automate the returns process?
Returns are a long-term problem for online retailers. The proportion of returned products can reach 40% in some categories, with fashion particularly affected.
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OpinionComment: Retailers should embrace the new world of digital sharing
Smart retailers have begun to realise that they need to change their strategy for engaging with customers.
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OpinionComment: We must take steps to diversify the retail industry
In March Vince Cable gave an interview to The Guardian in which he accused the UK’s top companies of neglecting racial diversity in their boardrooms and urged business to use a wider talent pool when making appointments.
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OpinionRetail surgery: How should retailers approach merchandising in multichannel businesses?
We’re rethinking our merchandising processes as our business becomes increasingly multichannel. How should we approach this?
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OpinionRetail surgery: Why is having a customer retention strategy so important?
In a bid to attract new business, too many brands are forgetting their loyal followers.
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OpinionComment: M&S’s reshuffle raises questions on succession
Marks & Spencer perhaps flagged the shape of things to come for retail more widely when it rejigged top management responsibilities this week.
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Opinion
Nick Bubb’s verdict: Poundland - everywhere to run, nothing to hide
Companies don’t usually hide good news, so it’s not surprising that Poundland now seems happier to talk about like-for-like sales growth.
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OpinionComment: John Lewis demonstrates that management basics remain essential
John Lewis’s 150th anniversary serves as a reminder of the importance of outstanding leadership, continuity and commitment to values at a time when the frequency of retail management changes is beginning to rival that of football managers.
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OpinionComment: Walgreens and Boots demonstrate importance of customer loyalty
Whether walking into a store anywhere across the globe or connecting online, it remains true that creating customer loyalty is at the heart of successful retail.
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OpinionBlog: Engage and motivate staff using customer feedback
Location managers have a lot to think about – stock levels, shift scheduling, sales reports, hiring, training, filling in for missing staff, the list goes on.
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OpinionComment: Is Mothercare suitor Destination Maternity a heroic prince or a frog?
An overseas suitor offering to solve all a retailer’s financial woes sounds like a dream, but on closer inspection, the American retailer keen to buy Mothercare could be a frog rather than a prince.
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Opinion
Comment: Dixons' multichannel model brings online sales success
As it prepared to merge with Carphone Warehouse, electricals giant Dixons looked in good shape as it issued prelims showing a rise in sales and profits.
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OpinionComment: Recovery in sight for general retailers but life’s still tough for grocers
Dixons boss Seb James said last week that he sees “the early glimmers of a consumer recovery”.
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OpinionComment: Touch, smell, taste, sound and vision as customer experiences
Stores are here to stay due to five simple reasons. Shopping is about experiences – using our five senses – which can only happen in a store.
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OpinionComment: Stores with place names – who cares?
Putting a place name next to a store logo may be stating the obvious and might even cause shoppers to feel manipulated.
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OpinionBlog: Customer satisfaction with returns makes good business
The summer sales are in full swing, with brands vying for the attention of consumers on the hunt for holiday bargains.
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OpinionComment: Why retailers should work with start-up accelerators
We are now living in an age when the digitisation of the entire retail experience is an attainable and beneficial possibility.