Opinion – Page 154
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OpinionComment: Philip Clarke leaves Tesco in unhappy 40th year at the grocer
Dave Lewis will replace Philip Clarke at Tesco this October after the firm registered its worst trading performance in forty years.
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OpinionOxford Summer School programmes nurture retail talent
Programmes such as Oxford Summer School help to foster and inspire retailers in an industry where talent is a business’s greatest resource.
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OpinionComment: Facebook's 'Buy' button and what it means for retail
Facebook’s recent introduction of a ‘buy’ button, allowing users to buy advertised products without leaving the social network, is another step towards monetization of social networks.
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OpinionComment: Digital wallets can turn high street challenges into opportunity
As one in five high street shops potentially face closure by 2018, could digital wallets prove to be the tonic town centres need?
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OpinionCarrefour benefits from its pan-European trolley dash
Carrefour boss Georges Plassat has filled the grocer’s coffers over the past two years thanks to a rationalisation of its international assets, allied with improved performance in a number of markets.
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OpinionComment: How long will the City give Dave Lewis at Tesco?
The sudden, although perhaps not entirely surprising, departure from Tesco of chief executive Phil Clarke divided opinion.
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OpinionComment: Retailers must disband their sales prevention departments - now
I recently watched a US episode of TV’s Undercover Boss and in it a boss of a large car manufacture was shocked by what he found.
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OpinionVideo: What Coca Cola's drones can teach retailers about digital marketing
In the era of the agile consumer, peoples’ lives have been transformed by technology. We think in the now, are open to novelty and innovation and will act quickly if bored, frustrated or enticed.
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OpinionBlog: Customer surveys in the social media age
We’ve come a long way since lengthy customer feedback paper surveys were introduced, and technological developments have transformed retailer and consumer communications.
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OpinionComment: Could Tesco learn turnaround lessons from Carrefour?
As observers of the retail industry and Tesco - one of the great retail success stories of UK Plc in recent times – what are we to make of today’s CEO change?
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OpinionBlog: Will Sports Direct work Down Under?
Sports Direct is the latest retailer to venture Down Under with an online tie-up with Australian etailer MySale and a smattering of stores in Oz and New Zealand in the offing.
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OpinionComment: Kiddicare's edge-of-town stores should be substituted for a laptop
Big edge-of-town retailers’ have been under pressure for some time, but can they be attractive?
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OpinionComment: Tesco's new boss inherits a grocer bereft of identity
Phil Clarke’s departure from Tesco, while perhaps no great surprise, suggests that the retailer is further in the mire than we might have realised.
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OpinionComment: Offer mums convenience and trust and retailers will earn their loyalty
It’s always bad news when companies have to lay off staff, and our thoughts are with the 700 or so Kiddicare workers who could lose their jobs if stores are closed.
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OpinionBlog: Customer expectations are way ahead of retailers on the last mile of delivery
Returns are a long-term problem for online retailers. The proportion of returned products can reach 40% in some categories, with fashion particularly affected.
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OpinionRetail surgery: How do I ensure my shop is compliant with the Energy Act?
Guidance from the Department for Energy and Climate Change (DECC) has been scarce, although a new consultation paper is expected.
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OpinionBlog: Death, taxes and negative customer feedback
You’ve probably heard some version of Benjamin Franklin’s famous words: “In this world nothing can be said to be certain, except death and taxes.” I propose an addendum to this list: negative customer feedback.
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OpinionComment: Lidl’s success is linked to its varied international offer
Lidl tailoring its country-by-country retail offer will continue to improve the discounter’s position both in the UK and across Europe.
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OpinionComment: Kiddicare can succeed again under new ownership
Kiddicare’s success relies on the retailer re-engaging with parents whose love of the business was once at the heart of its proposition.
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OpinionComment: A retail finance director’s remit goes beyond numbers
Marks and Spencer and Tesco demonstrate that the role of the modern CFO does not stop at finance but extends into every aspect of retail.