Opinion – Page 149
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OpinionBlog: What does a multichannel supply chain mean for store staff?
Returns are a long-term problem for online retailers. The proportion of returned products can reach 40% in some categories, with fashion particularly affected.
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OpinionComment: Walmart and Tesco’s new bosses to put people first
Dough McMillon and Dave Lewis haven taken over as chief executives for Walmart and Tesco respectively. What will they bring to their new roles?
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OpinionRetail surgery: How can I best utilise location-based technology?
The customer relies on their smartphone to make life simple, including their shopping.
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OpinionRetail surgery: How can I make the most of the growing ‘webrooming’ trend?
Many retailers will already be aware of retail’s latest trend: webrooming.
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OpinionComment: A simple wi-fi connection would do wonders
Retailers need to create a multichannel experience that makes it easy for shoppers to access additional product information in-store while creating a single view of their interactions across channels.
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OpinionComment: Apple's NFC iPhone can leapfrog the competition
Is Apple’s near-field-communication (NFC) smartphone another example of the retailer allowing others to pioneer a technology before presenting an accessible solution?
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OpinionNick Bubb’s verdict: Kingfisher’s changing of the guard
A change of chief executive has tended to be seen as a sign of bad news in retailing lately, so why has Kingfisher’s share price risen today?
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OpinionComment: All change at Kingfisher – and all change in retail's boardrooms
The impending departure of Kingfisher chief executive Sir Ian Cheshire is the latest instance of dramatic change in retail boardrooms.
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OpinionComment: How physical retailers can succeed against etailers
In the face of etailers, brick and mortar retailers show that in-store experience is a powerful resource but that online offer is still key.
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OpinionComment: Tesco boss Dave Lewis has his turnaround work cut out
Tesco boss Dave Lewis describes himself as willing to do the right thing, even if it’s difficult. But is his message getting across?
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OpinionComment: Tesco needs to match ambition with executional excellence
In a Tesco store last weekend I asked the people on the tills about Dave Lewis.
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OpinionComment: Has Selfridges hit the limit for department store retailing?
How many additional areas can be added to a department store’s core competence without compromising the whole enterprise?
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OpinionBlog: Supporting career progression in logistics for aspiring drivers
The Hermes Driving School has been designed to improve driver engagement and performance in legal compliance, customer service and health and safety.
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OpinionRetail surgery: How can I minimise the risk of dilapidation costs?
Jacqui Allen, partner at property and construction consultancy Tuffin Ferraby Taylor, advises: “Discuss dilapidation with your old and new landlord well in advance, and it’s best to take independent advice.”
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OpinionRetail surgery: Could the internet of things reduce consumption while increasing profit?
It’s no secret that retail consumption generates unsustainable volumes of waste.
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OpinionComment: Retailers need a radical approach to compete with etailers
As UK trading standards are unenforced for many websites, traditional retailers must innovate to compete with etailers’ advantages.
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OpinionComment: Dave Lewis’s call to arms and return to basics at Tesco
As Tesco’s chief executive Dave Lewis starts the job a month early, what advice should he take on how to turn the struggling retailer around?
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OpinionComment: Retailers must prioritise mobile to meet customer demand
Mobile as a term has changed in meaning significantly over the last few years and now dominates the online retail market.
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OpinionComment: High street revival needs collective of retailers and landlords
In the wake of the Government’s Future High Streets Forum, does retail recovery lie with landlords or retail entrepreneurs?
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OpinionComment: What should Dave Lewis bring to Tesco’s retail offer?
In the era of multi-format, omnichannel retail, could a chief executive with a non-retail background be exactly what Tesco needs?