Opinion – Page 139
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OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
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OpinionComment: Retail destinations can’t afford to stay the same
Change is at the heart of high streets that work and the carefully sculpted Marylebone High Street is among the best at embracing it.
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OpinionBlog: Retailers need careful logistics planning to meet demand in 2015
It may seem like we have only just recovered from the rush of Black Friday 2014, but Hermes is already planning for peak events in 2015.
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OpinionRetail surgery: How would a Google ‘buy button’ affect retailers?
Online shopping may be about to fundamentally change.
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OpinionComment: No need for retailers to panic after Rihanna ruling
The singer Rihanna has successfully fought off an attempt by Topshop to overturn her victory against the retailer in the High Court last year.
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OpinionComment: Lessons in merger success from Dixons Carphone
The successful merger of Dixons and Carphone Warehouse is a reminder to all retailers of the importance of executional excellence.
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OpinionComment: Dixons Carphone - A horse designed by a camel?
Having navigated two sizeable trading humps over the Christmas period, Dixons Carphone is looking like a retail thoroughbred.
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OpinionComment: Tackling low pay is the next big challenge for retailers
Making wages fairer across retail is the sector’s next challenge and best way to ensure people reach their full potential.
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OpinionComment: Retailers should see that returned goods mean returning customers
Instead of seeing returns as an inconvenience, retailers should recognise the opportunities a returning customer presents.
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OpinionComment: Dixons Carphone shows the way in adapting to changing shopper habits
Mergers frequently have a habit of failing to deliver the promised benefits, but not Dixons Carphone.
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OpinionComment: More of the same for global retailers in 2015
Despite a gradually improving global picture retail in 2015 will still see a continuation of slow progress for many retail firms.
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OpinionComment: Game profit warning does not mean 'game over' after IPO reboot
Confidence in Game’s return to the stock market was rattled last week when it issued a shock profit warning after sales fell over Christmas.
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OpinionComment: The truth is Austin Reed has lost its exclusive reputation
The menswear market is thriving, underpinned by a boom in British tailoring, so why does high street icon Austin Reed continue to lose out?
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OpinionBlog: Black Friday – the online sale that is going nowhere
The effect of Black Friday on retailers’ ability to fulfil orders has been well documented, but how retailers and their supply chain respond in 2015 is crucial.
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OpinionComment: Have we come to the end of the road for in-store technology?
Will stores that are teched-up to the iBeacons appear any different to the customer? Maybe not if New York is anything to go by.
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OpinionComment: John Lewis IT boss - NRF is like 'Toys R Us' for retailers
I write these words somewhere over the Atlantic on the way back from NRF – the US ‘Big Retail Show’ which is increasingly the big ‘Global Retail Show’ in New York.
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OpinionRetail surgery: Should I accept bitcoin payments?
It comes as no surprise that online retailers are constantly looking for ways to lower their costs and to differentiate themselves from their competition.
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OpinionComment: Big grocers are readying themselves for fightback
Sainsbury’s, Asda, Tesco and Morrisons are gearing up for a challenging year combatting discounters and changing shopping habits alike.
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OpinionComment: Retailers must refocus on what makes them great
British retailers should stop focusing on rivals at home and abroad and focus on ensuring they understand their own customers.
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OpinionComment: What will be retailers’ store story in the coming year?
There are challenges facing the high street today from business rates to online retail - how will retailers face these challenges in 2015?