Opinion – Page 138
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OpinionComment: Can cycle retailers succeed by being so niche?
There are convenience stores everywhere, but are there other retail sectors where such relative proximity can allow all to thrive?
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Opinion
Comment: Consumer expectations of retailers are rising, but will they pay?
Andrew Busby asks whether the current retail offer of convenience and service is sustainable or are consumers asking for too much?
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OpinionBlog: How to service the needs of the multichannel customer
Retailers need to develop their customer service across channels and respond to customers’ every changing needs, says Mark Pettit of Hermes.
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OpinionRetail surgery: How will smartphones change the in-store experience?
To date, online retail has been far more advanced than the high street in using analytics to transform the customer experience.
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OpinionComment: Woolworths collective redundancy decision offers retailers comfort
In the latest twist in a much talked-about case, Europe’s Advocate General has upheld the UK’s long-standing view on collective redundancy.
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OpinionComment: The grocery adjudicator is playing a long game
News that Tesco is to be the first investigation by the ‘supermarket regulator’ adds to Tesco’s growing balance of negative corporate news stories.
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OpinionComment: Retail trends for 2015 to include selfies and strangely shaped veg
Amid the challenges of 2015 retailers must remember that price isn’t everything in order to keep the fun in the shopping experience.
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OpinionComment: Homage to Catalonia’s remarkable retail arena
At the heart of Barcelona’s vibrant retail scene department store El Corte Inglés is a monument to shopping in the modern era.
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OpinionComment: Labour’s attack on Pessina shows disrespect for retail
Boots boss Stefano Pessina’s comments on Labour were met with harsh criticism from Ed Miliband – does this sideline retail sentiment?
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OpinionComment: Are Waitrose’s January results a sign of things to come?
If Waitrose’s recent results are any guide life in the supermarket industry seems to have got a bit tougher again since Christmas.
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OpinionComment: Ocado’s first annual pre-tax profit is tribute to Tim Steiner
It still starts with an o and it ends in an o, but at last online grocer Ocado has recorded a full-year statutory profit.
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OpinionBlog: Tesco takes steps to improve supplier relationships
Last week Tesco announced a new initiative to improve communication with suppliers that takes a collaborative approach to tackling unfair practices.
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OpinionComment: Open's failure highlights broader problems in the young fashion sector
The failure of menswear retailer Open shows that it’s not just the multi-brand young fashion sector that faces challenges.
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OpinionRetail surgery: How can I add a ‘human touch’ to online customer relationships?
Customers expect to be able to shop at a pace, time and location of their choosing and to use whichever device they have to hand.
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OpinionComment: Rewriting Tesco’s history is neither true nor fair
Tesco has undoubtedly struggled in recent years but some of the criticism of the retailer’s previous management has gone too far.
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OpinionComment: Is Black Friday more trouble than it is worth?
Black Friday’s high-profile promotion caused logistics chaos for some retailers but presents undeniable opportunities for others.
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OpinionComment: There could be life in BHS yet if it can find a buyer
As Arcadia boss Philip Green looks for potential buyers for BHS, can the fashion retailer be reinvigorated by new leadership?
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OpinionComment: H&M to catch up on rivals with move into make-up
Organic growth is difficult to achieve, so some retailers are required to steal share from rivals or expand into new product sectors to grow.
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OpinionComment: Tesco's Blinkbox failure proves copying Amazon is futile
With an insatiable appetite to capitalise on what it considered hot trends, Tesco hurried into an unknown market (to the grocer) that was already saturated.
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OpinionComment: A Halfords-style servicing can make Tesco fully roadworthy
As Matt Davies prepares to move to Tesco, Halfords’ update brought clues about how he may put the wheels back on the grocer.