Opinion – Page 115
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OpinionOpinion: Chief customer roles underpin how shoppers think about retail
News Asda has hired Saatchi & Saatchi X founder Andy Murray as chief customer officer once again casts a spotlight on this very modern role.
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OpinionOpinion: Forget convenience shopping, the future’s about experience
Convenience has become a modern fixation. Retailers provide it constantly, creating new and smarter ways to make shopping easier and faster.
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OpinionOpinion: DFS and ScS well upholstered as shoppers make big-ticket buys
It looks as if the upholstered furniture market, in contrast with some retail sectors, has plenty of spring left in it.
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OpinionTesco's pay stance epitomises the concerns of big and small retailers alike
The recent changes to pay at Tesco, Wilko and B&Q demonstrate how the the national living wage puts pressure on retailers of all sizes.
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OpinionBlog: Laying the foundations for breaking records and future growth
Hermes chief operating officer Martijn de Lange outlines how the company is planning to be the best and break records in 2016.
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OpinionOpinion: EasyFoodstore is more like a supplier than a shop
EasyFoodstore has a very long road ahead of it – there is more to operating a shop that people will frequent than just low prices.
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OpinionOpinion: Harness the marketing potential of digital technology
Digital technology is massively empowering in retail but the smart strategy is still to lead with the right content and experience.
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OpinionOpinion: International shoppers flock to London’s West End for Chinese New Year
As many celebrate the start of the Chinese New Year, London’s West End has prepared for an influx of keen international shoppers to stores.
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OpinionRetail surgery: Minimising security risks of in-store wi-fi
What measure can retailers take to minimise the potential security risks of providing shoppers with access to in-store wi-fi?
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OpinionOpinion: Price Crunch campaign could return Morrisons to its glory days
Morrisons has gone ‘back to the future’ by relaunching its Price Crunch campaign, and it could help return the grocer to its former glory.
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OpinionOpinion: Retailers must confront rising costs and flat growth
Retailers must reasses the structure of their businesses to meet the unstoppable rise of digital commerce without destroying profitability.
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OpinionOpinion: Was House of Fraser’s Emojinal campaign alienating or inspired?
House of Fraser launched an emoji-led Twitter takeover this week. The campaign may not have gone as planned but what lessons can be learned?
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OpinionBlog: Reinventing the retail image to attract new talent
Retailers need to be more vocal about the diverse and innovative roles available in the industry to attract new talent.
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OpinionOpinion: EasyFoodstore take-off could create further grocery turbulence
Sir Stelios Haji-Ioannou has certainly drummed up plenty of attention with his tentative foray into the world of grocery retailing.
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OpinionOpinion: What last year’s shopping trends point to for Christmas 2016
What can retailers learn from how consumers shopped during the golden quarter to improve their proposition ahead of this year’s peak?
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OpinionOpinion: Retailers can solve the productivity challenge
The UK is the second least productive G7 country. Innovation from the perspective of people and pay could be what turns it around in retail.
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OpinionOpinion: Ocado’s new non-exec director may help deliver an overseas deal
Ocado’s appointment of Dixons Carphone’s deputy chief executive Andrew Harrison as a non-executive director looks like a good selection.
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OpinionNeil Saunders: How Storm Jonas affected the retail climate in the US
How does a storm affect bread and milk sales? Alcohol? Toilet paper? And as basic supplies ran dry in shops, did we turn to online shopping?
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OpinionOpinion: What sets the discounters' stores apart from the big four?
At a time when in-store differentiation has never been more crucial, the discounters are upping the ante with increasingly slick operations.
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OpinionRetail surgery: Health and safety rules overhauled for retailers
How should retailers prepare for updated health and safety rules?