More Christmas continued – Page 41
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Opinion
Brace yourselves for frostbite
All the signs say Christmas will be a tough nut to crack, but let’s try to make opportunities
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Analysis
Festive fundamentals
There’s no excuse for empty shelves in the run-up to Christmas, says Liz Morrell. Preparation should take place all year so that staff can be confident when it comes to the crunch
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Opinion
Peak staff are key for Christmas
Temps need as much nurturing as permanent staff to ensure a prosperous festive season.
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Analysis
Prepare your store for Christmas
No sooner hasd last year’s Christmas been wrapped up and the January Sale done and dusted, than thoughts start turning to the next round of Yuletide fun.
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Analysis
Crunch time at Christmas
The golden quarter for retailers has now begun, but consumer confidence has rarely been so difficult to gauge.
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Analysis
Seasonal headache
Finding Christmas temps with the right skills and attitude can be a trial for retailers if they don’t put time and preparation into their recruitment drive. Katie Kilgallen reports
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Analysis
Centre of attention
Retailers need to step up a gear with the service they offer through contact centres if they are to meet customers’ expectations this Christmas, writes Joanna Perry
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Analysis
Saving Christmas
Farepak’s collapse last year almost shattered people’s faith in Christmas savings clubs. But, as Katie Kilgallen reports, they are beginning to fight back