All Microsoft articles – Page 21
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OpinionRetail surgery: Ensuring customers can pass online CAPTCHA tests
We ask that customers complete a CAPTCHA test when they sign up for our website. How can we make sure that it is a test they can pass?
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NewsGame profits suffer against last year's record performance
Entertainment retailer Game has posted a 67% fall in first half profits but said trading had returned to more “normal” levels after last year’s record-breaking software launches.
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NewsAmazon warns on Google e-books proposals
Online retail giant Amazon has warned a US court that Google will stifle competition and break anti-trust laws if it is permitted to add millions of book titles to its digital library.
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NewsRyman builds on systems overhaul with web platform
Ryman will replace its web platform before the end of the year as part of a significant overhaul of its internet operation.
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NewsAmazon takeover to open Zappos up to new markets
E-tailer Zappos has been a household name in the US for some time. The shoe specialist has been on a phenomenal growth path, with sales skyrocketing from $1.6m (£969,820) in 2001 to more than $1bn (£606.1m) last year.
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NewsRetailers stir FTSE 100 onto impressive gains
Retailers helped the FTSE 100 make its best run of gains in four years on Tuesday, the seventh consecutive day that the index rose.
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NewsAsos improves customer email response times
Fashion e-tailer Asos has improved the time taken to respond to customer emails after implementing eGain Communications software.
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NewsMicrosoft tycoon Bill Gates takes stake in JJB Sports
Billionaire Bill Gates has taken a stake in embattled sports retailer JJB, it emerged today.
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OpinionEvery little innovation helps
Could Tesco’s revamped application programming interface (API) be the spur for other retailers to encourage third-party developers to build new customer-facing e-tail applications?
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NewsLipsy website to relaunch by autumn
Young-fashion brand Lipsy is to relaunch its website using parent Next’s e-commerce platform less than a year after its existing site going live.
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News
Jacobs to replace software platform across all channels
Photography retailer Jacobs is to implement a Microsoft-based multichannel platform from Maginus across its business.
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AnalysisLearning from the best outside retail: McDonald’s, Unilever, Barclays and BT fight the recession
Retailers aren’t the only customer-facing businesses that are fighting the recession head-on. Joanna Perry learns how four leading companies from outside retail are tackling the downturn
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News
Asos creates browser tool to track products
Asos has developed an application to allow customers to track particular products on its site through their web browser, whatever website they are looking at.
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Opinion
Internet Explorer adds retail-friendly features
In the past few years, web technology developments have occurred that meant consumers no longer needed a web browser – such as the ubiquitous Internet Explorer – in order to access content from the internet.Instead, RSS feed readers, widgets, and other desktop applications have sprung up to deliver fresh content ...
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AnalysisCustomer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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AnalysisCarpetright's Ian Woosey: Invest to impress
Carpetright poured money into its IT when times were good. Now the economy has turned, IT chief Ian Woosey plans to use the investment to maximum effect.
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News
Woolworths' lenders to rake in cash after retailer's collapse
Woolworths’ lenders are in line to receive millions of pounds in fees following the collapse of the retailer.
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AnalysisBorders: All systems gone
When Borders split from its US parent, IT boss Simon Thomas was charged with replacing every system the company had in just a year. He tells Joanna Perry how he managed it.
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News
Tesco Digital tests film download service
Tesco has launched a beta version of a movie and TV download section on its Digital site.
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AnalysisDSGi: The gloves come off
As he approaches the first anniversary of taking charge of DSGi, John Browett faces a mountain of problems. But as he tells Tim Danaher, if he can get the service right he is confident it can turn the corner.