Marks & Spencer’s director of marketing and business development Patrick Bousquet-Chavanne showed analysts around the new-style womenswear department at the Pantheon store on London’s Oxford Street.

New womenswear department at M&S Pantheon

In this short extract from his tour, he talks about some of the changes that have been made. The new approach is being installed in M&S’s 15 top stores at present and elements are being rolled out across the estate.

M&S marketing and business development director Patrick Bousquet-Chavanne at new-look Pantheon store