All Marks & Spencer articles – Page 49
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NewsM&S hires food supply chain guru Lawrence Christensen
Marks & Spencer has recruited grocery supply chain expert Lawrence Christensen as an independent adviser.
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AnalysisAnalysis: Are you targeting the wrong customer?
In this data-rich era, retailers should theoretically be able to identify and target their customers like never before. But is this happening?
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NewsMajor retailers back sustainability and equality drive
A swathe of top retailers including John Lewis, M&S and Sainsbury’s have signed up to an action plan aimed at driving sustainability, development and equality.
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VideoThe Retail Week: Retail Week Live 2018 special
This week, the team discuss the main topics at Retail Week Live 2018, including artificial intelligence, International Women’s Day and our very own George MacDonald’s interview with Steve Rowe, chief executive of M&S.
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AnalysisRetail Week Live: Five themes from day two
With the second and final day of Retail Week Live 2018 behind us, we take a look at some of the key themes to emerge from the day.
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NewsM&S boss Steve Rowe on its digital transformation
Marks & Spencer boss Steve Rowe admitted the retailer has “been behind” on its digital transformation, but insisted it is changing “rapidly”.
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OpinionOpinion: Amid retail’s travails, don’t miss the successes
It always looked as if 2018, the first half at least, would be a torrid time for retail. And so it has proved.
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NewsMarks & Spencer reveals gender pay gap
Marks & Spencer has revealed its gender pay gap, publishing the lowest disparity posted by any major retailer so far.
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InterviewInterview: M&S' Steve Rowe on its 'marathon' turnaround
On Saturday April 2, 2016, Steve Rowe returned to the Croydon store he had worked at as a 15-year-old Saturday boy to begin his first day as chief executive.
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AnalysisAnalysis: Is your loyalty scheme still relevant?
Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.
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OpinionOpinion: How to bring retail personalisation offline
So far, personalisation has largely been characterised by the use of customer data to produce digitally led marketing activities, product recommendations and targeted content online.
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GalleryHow the West End fares in the beauty department
Department stores generally give prime space to the beauty category, but do they all do the same thing? John Ryan reports.
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AnalysisInfographic: H&M, Morrisons job cuts and M&S store closures
Words and numbers, February 9, 2018: H&M chief executive Karl-Johan Persson on mistakes made, Homebase stores to shutter, and Morrisons’ store management face being axed.
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NewsM&S teams up with Clubcard legends for customer insight
Marks & Spencer has drafted in Tesco Clubcard legends Edwina Dunn and Clive Humby to improve customer understanding and personalisation.
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NewsTesco beats big four rivals as inflation ups food sales
Tesco’s sales outpaced its big four rivals in January but the rapidly growing discounters continued to erode its market share.
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OpinionOpinion: Retail’s jobs earthquake has only just begun
The law of unintended consequences is writ large over the thousands of retail job cuts unveiled in the last few weeks.
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AnalysisFive things retailers can learn from dating app Bumble
Tinder co-founder Whitney Wolfe launched dating app Bumble in December 2014 with the aim of putting women in the driving seat.
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DataData: 2018’s etail slowdown and what to do about it
The rate of online sales growth is forecast to slow to single digits this year for the first time. What are the implications for retailers and how should they respond?
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NewsM&S: 470 jobs at risk amid fresh store closures
M&S is shuttering eight more stores in a decision that has left the future of almost 500 jobs hanging in the balance.
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NewsMove of the week: M&S’ new food marketing boss
Sharry Cramond joining M&S as marketing director, food and hospitality is the standout element of the retailer’s marketing team overhaul.