Littlewoods opts to invest £1m on system boost

Littlewoods is spending£1 million to upgrade its service to mail order customers.

The online IT system, supplied by Kewill, will allow Littlewoods and its suppliers to track more easily orders in its£1.2 billion Direct Despatch supply chain between suppliers and customers.

Kewill said that among other cost savings, initial studies indicate the system will enable an 18 per cent reduction in returns, since orders can be cancelled more quickly.

Kewill European chief operating officer Jacquie Boast said the system 'will fuel Littlewoods' future business growth and maximise efficiencies within their supply chain in terms of speed, visibility, cost and customer satisfaction'.