Waitrose comes second
John Lewis and Waitrose have been named Britain's favourite retailers for the second year running by Which? magazine in its annual customer satisfaction survey of high street retailers.

John Lewis scored 81 points, putting it in pole position, and Waitrose scored 80 points (out of a possible 100) - a ten point lead over any other retailer. The retailer's gained top marks for products, customer service, shopping experience and price.

Sir Stuart Hampson, chairman of the John Lewis Partnership - which consists of Waitrose and the eponymous department store chain - said: 'This is a tremendous accolade for every one of our 65,000 partners and our success is down to one key factor - the hard work and efforts of each one of our Partners.

'It also demonstrates one of the principles that have driven the success of our business - that you can gain the loyalty and trust of customers by providing outstanding choice, value and service.'