All Innovation & disruption articles – Page 41
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AnalysisAnalysis: Alexa, how can my brand top voice search?
Consumers are increasingly using voice to search for products, companies and services, with media analytics firm ComScore forecasting that half of all searches will be carried out this way in just two years.
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NewsRetail will be run entirely by robots, says JD.com boss
JD.com chief executive Richard Liu says that, in the future, retail will be operated not by humans but by “data, technology and robots”.
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AnalysisSpecial report: How voice tech will transform retail
As voice-enabled assistants become the norm, how can retailers make themselves heard?
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Retail VoiceFour ways to build the ultimate customer experience
David Turner, senior director EMEA marketing at Oracle NetSuite, explores what today’s customer is looking for both online and offline.
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Retail VoiceIs the growth in voice search just hype?
With 50% of all online queries predicted to use voice search by 2020, there’s no doubt the phenomenon is on the rise.
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NewsAlibaba adds ‘sight’ capabilities to its smart speaker
Alibaba has launched the latest iteration of its AI-powered speaker with visual capabilities that allow the device to read and understand written text.
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Retail VoiceHow to stand out in a crowded marketplace
Smurfit Kappa vice-president of innovation and development Arco Berkenbosch explains how creative packaging solutions can help increase sales for retailers.
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Retail VoiceThe key behaviours of a retail disruptor
JDA Software vice-president of retail industry strategies JoAnn Martin looks at new research that explains how disruptive retailers are shaping the future of the industry.
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OpinionHow to get your digital transformation off the ground
Digital transformation comes at a price: the cost of new technologies, the risk of embracing these; and the disagreements you face with those who say “but we’ve always done things this way”.
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NewsL'Oréal snaps up AR-tech beauty firm ModiFace
L’Oréal has acquired Canadian augmented reality and artificial intelligence focused beauty company ModiFace to bolster its digital capabilities.
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AnalysisProfile: Shop Direct's new boss Henry Birch
Shop Direct’s incoming boss Henry Birch’s career to date has spanned stints in the House of Commons and running William Hill’s online arm from Gibraltar.
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NewsZara launches AR-enabled app across flagship stores
Zara has unveiled plans to roll out an augmented reality (AR) experience across 120 of its global flagships.
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OpinionEsther McVey: A recruitment idea for retailers
It was a real pleasure to be invited to meet with leading figures in the retail sector at last week’s Retail Week Live.
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OpinionOpinion: Stop talking disruption – do some disrupting
Why it’s bad news to talk disruption – and good news just to get on, really listen and do the things that your customers want you to do (even if they don’t know it yet).
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NewsAmazon snaps up smart doorbell firm Ring in $1bn deal
Amazon has purchased smart doorbell company Ring for more than $1bn (£720m), in one of the etailer’s largest acquisitions to date.
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Report StoreRetail Reimagined
The technologies that will drive global disruption over the next 10 years
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OpinionOpinion: Technology tie-ups will secure retail’s future
This week Burberry announced a new partnership with UK-based fashion retailer Farfetch that will see its online reach expand from 44 to 150 countries.
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OpinionOpinion: How to bring retail personalisation offline
So far, personalisation has largely been characterised by the use of customer data to produce digitally led marketing activities, product recommendations and targeted content online.
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DataInfographic: Are consumers ready for Amazon Go?
Amazon is forging ahead with its revolutionary store format, but is it the experience that customers want?
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OpinionOpinion: How GDPR will affect shop staff communications
With less than four months to go until it becomes UK law, I’m sure many retailers feel they’ve heard more than enough about GDPR.

















