In its last full year, Made.com said it had reached the landmark of profitability in the UK and was gaining traction in its newer overseas markets. 

Since the year end, it has expanded its product ranges to include smaller accessories and gifts and launched a designer collaboration project called Talent Lab.

Chainieux speaks to Retail Week at the etailer’s Soho showroom about the importance of bricks and mortar, how the international business is growing and the factors fuelling the shift to online in furniture retailing.