In an interview at the sofa specialist’s newly renovated store in Croydon, Filby predicts that there’s another two or three tough years ahead for furniture retailers as consumer confidence remains volatile.
He speaks about the measures the business has taken to gain market share during the “challenging” period, including the firm’s recent acquisition of Sofology and new partnerships.
He also extols the virtues of investing in technology and online to meet the demands of changing shopping habits.
In the same week that shareholders approved Carpetright’s CVA and House of Fraser unveiled store closure plans, Filby says DFS has been working closely with landlords to reduce the size of some of its bigger stores.
It’s Filby’s view that the future of furniture retailing will be truly omnichannel and that, as a result, firms will have smaller stores in more convenient locations.