Homebase CEO Damian McGloughlin: ‘Experience is the key to relevance’

By Damian McGloughlin2020-11-27T07:33:00

Homebase boss Damian McGloughlin explains why retailers need to work extra hard to ensure shops are inspirational as online sales soar.

The Covid-19 pandemic has brought about significant – and likely long-lasting – shifts in how people want to shop and how they feel about going out to the shops.

Safety is understandably now the number one factor for shoppers when deciding whether to visit any store. Customers must be assured that their health is a retailer’s top priority and we can expect to see people continue to vote with their feet here.

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