Helen Dickinson is chief executive of the British Retail Consortium.
‘Packaging rules are changing and the bill is likely to be substantial’
Retailers must prepare for new rules requiring them to cover the full costs of packaging management and recycling, says British Retail Consortium chief executive Helen Dickinson
‘The next few months will be challenging, but we’re reaching the eye of the storm’
Managing the next year must be about containing downturn impact while building foundations to capitalise on opportunities when recovery comes, advises British Retail Consortium chief executive Helen Dickinson
‘Putting sustainability at the heart of retail isn’t virtue signalling, it’s vital’
It would not make sense for retailers to cut their focus on and investment in sustainable business, argues BRC chief executive Helen Dickinson
‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
Helen Dickinson: ‘As war and cost of living dominate headlines, doing the right thing has never been more important’
Supporting colleagues through difficult times and protecting customers from the full shock of rising costs is vital to building and retaining loyalty, says BRC chief executive Helen Dickinson.
‘Retailers achieved the incredible during Covid – imagine what we can do next’
If 2020 was a year of destruction, then 2021 was one of reconstruction and progress. But 2022 will put this to the test, warns BRC chief executive Helen Dickinson
‘Business rates – government must now decide whether to be firefighter or arsonist’
The retail industry has been navigating crisis after crisis. Fresh from the pingdemic, the country found itself facing a massive HGV driver shortfall, supply chain problems and wider labour shortages.
‘Tackling violence and abuse in retail must be one of the industry’s highest priorities’
Even before Covid there was an epidemic of retail violence and abuse – one that had been getting progressively worse with each passing year.
Helen Dickinson: ‘Don’t build back better – build forward’
With the third wave subsiding, over half the adult population receiving their first vaccination and the reopening of so called ‘non-essential’ retail, we all hope we might just be entering the recovery stage of this pandemic.
Helen Dickinson: ‘Leaders owe their people wellbeing, safety and development’
There are around 3 million people who work in retail. It has always been a people business and people are the lifeblood of our industry.
‘We have a duty to customers to stamp out modern slavery’
In 1785 the English poet William Cowper wrote: “We have no slaves at home.” More than 200 years later, that statement remains untrue.
‘Retail hasn’t been left behind by the government – it’s evolving’
On the back of the government’s latest economic update, I’ve read some people saying that retail has gotten used to being ignored by set pieces from chancellors, past and present.
Helen Dickinson: Retail is stronger together in war on coronavirus
Coronavirus has triggered the biggest retail crisis of our lifetime and the impact of this pandemic on businesses continues to be enormous.
Helen Dickinson: Government must move quickly to save retail jobs
Businesses across the UK welcomed the chancellor’s announcement of a fund to help with employee’s salaries last week. However, BRC chief executive Helen Dickinson says the government must urgently provide more details on how it will work
Opinion: The government must level up apprenticeships
Take a moment to stop and look around. Retail is transforming at a rate of knots, driven by changing customer preferences and relentless technological improvement.
Opinion: Supporting retail this election is just good politics
We are blessed with one of the most vibrant and dynamic retail industries in the world.
Retail jobs wipeout – can new roles replace those lost?
More than 80,000 retail jobs were lost in the third quarter of this year and employment has now fallen for almost four years in a row.
Opinion: Retail must reinvent its image to attract future leaders
Does retail have an image problem? Our 2018 Employee Perceptions Survey showed that almost 60% of retail employees think so.
Opinion: How to fix retail's recruitment problem
Just as the nature of retail is changing and transforming at an ever-quickening pace, so are the multitude of jobs that make up the industry.
Opinion: Why the apprenticeship levy isn't working for retail
Data published last month showed that just 14% of funds paid into the apprenticeship levy has been spent.