LloydsPharmacy is rolling out next-day click-and-collect across its stores in a bid to boost its multichannel offer.
The pharmacy chain, which is owned by healthcare provider Celesio, is rolling out the service which enables customers who order online before 2pm to collect their products the following morning.
Click-and-collect, which launched last month in LloydsPharmacy’s south-eastern stores, will be available on generic and over-the-counter drugs and is now being rolled out. It is expected to be available across its entire estate which numbers over 1,500 shops.
Celesio UK managing director Cormac Tobin said: “The introduction of click-and-collect is just one way in which we are modernising our services to meet the changing needs and lifestyles of our customers.
“It’s important people can access healthcare in a way which is convenient to them and now they can choose from online, in-store or a combination of both.”
Celesio UK head of online Claire Glassborrow added: “No two shoppers are the same and whether it’s in-pharmacy or online, people expect and appreciate choice and flexibility to customise their entire purchasing journey. Our focus is on ensuring that this is as easy and enjoyable for our customers as possible whilst also enhancing our online retailing capability.”
LloydsPharmacy added that to ensure customer safety, orders per person on products such as pain medication will be limited. And customers wishing to purchase over-the-counter drugs online to collect in store will be asked basic questions about their health, which will be reviewed by an independent pharmacist.