Boots halts Advantage Card payments following cyber attack

Boots Advantage Card

Boots has suspended the use of Advantage Card points in lieu of payment after hackers accessed almost 150,000 customer accounts.

Customers will not be able to use their Advantage Card points in-store or online for a “short period of time” while Boots deal with the issue.

The retailer’s IT security team noticed “unusual activity” on a number of Boots Advantage Card customer accounts, where it is thought fraudsters were attempting to access and spend loyalty points.

The issue is said to have affected less than 1% of Boots’ 14.4 million Advantage Card holders and the retailer is currently writing to all customers whose accounts may have been compromised.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Three free articles a month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.