Sainsbury’s is testing a new virtual queuing system and accelerating the rollout of checkout-less shopping as it ramps up its response to the coronavirus pandemic.
The grocer has launched a pilot of the Ufirst queuing app at five stores to gauge whether it can improve the flow of customers into stores and help staff manage queues.
Sainsbury’s said the app could also help it “respond quickly” if increased shopping restrictions were brought back in during local lockdowns like the one in Leicester at the start of July.
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