Ocado apologises for cancelled orders on first day of M&S switch

Ocado van purple

Ocado has offered “sincere apologies” after the first day of its switchover to stocking Marks & Spencer products was marred by complaints from angry customers about orders being cancelled.

A spokesman for the pureplay grocer said the switch from Waitrose products to M&S had been “incredibly popular” with customers and blamed a “surge in demand” for issues that led to angry customers complaining to the retailer’s social media channels.

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