With Asda stepping up the battle to provide commuters the option of collecting orders from tube stations, Retail Week takes a look at how the grocers have invested in click-and-collect.
Click-and-collect services: The retailer revealed today that commuters can collect orders from London Underground stations including East Finchley, Harrow & Wealdstone and High Barnet. This builds on its existing click-and-collect services which includes the collection of online grocery orders from drive thru points in the car parks of its stores.
Delivery information: Order before noon for collect after 4pm for its tube station deliveries, which costs £1.50 with a minimum spend of £15. Drive-thru collections allow shoppers who order by 1pm to take delivery after 4pm.
Click-and-collect locations: Six tube stations, Green Park business park, Reading, Nottingham park and ride. Click and collect from 568 of its stores and 300 drive-thru sites.
What next: Asda said if the initial tube station tie-up is successful, it will be rolled out across London and the South East, where it is already working on other, unnamed collection initiatives. The move is part of the five year strategy to increase the number of click-and-collect points to 1,000.
Click-and-collect services: Tesco was the first supermarket to launch click-and-collect grocery drive-thru in the UK in 2010. Tesco recently revealed it is piloting a click-and-collect service outside of its stores for the first time at locations such as schools, libraries and sports centres.
Delivery information: Customers can collect goods from their local store for free. Orders made by 3pm can be collected in store after 4pm the next day.
Click-and-collect locations: The grocer is piloting a new service away from stores at three locations in York - Huntington Secondary School, Monk Bar Car Park, near York St John University and Grimston Bar Park and Ride. The retailer offers click and collect from over 1,600 stores and around 200 click-and-collect drive-thru collection points.
What next: Tesco intends to pilot the new click-and-collect service in two more locations before Christmas, including London and Dingwall, Scotland.
Click-and-collect services: Sainsbury’s offers a free click-and-collect service on orders over £15.
Delivery information: The service is only available for non-food general merchandise. Orders will be available to collect within five working days and available for pick up for 14 days.
Click-and-collect locations: Sainsbury’s offers click-and-collect from 900 of its stores.
What next: Sainsbury’s chief executive Justin King has previously said the grocer has no plans to offer a click-and-collect grocery service.
Click-and-collect services: The upmarket grocer is currently testing temperature-controlled delivery lockers for click-and-collect customers in-store and at remote locations. Other services include collections from stores and a drive-thru service.
Delivery information: Orders placed by 7pm are delivered to customers’ chosen shop to collect after 2pm the next day. The service is free.
Click-and-collect locations: Staff are testing the temperature-controlled lockers at Waitrose’s Bracknell head office. At present shoppers can pick up online orders at 160 Waitrose stores. The retailer also has a drive-thru service in five locations including Cheltenham.
What next: The delivery lockers are set to be rolled out to stores next year. Waitrose said in August that it is considering using GPS technology on customers’ mobile phones to help it prepare click-and-collect orders when shoppers are nearing stores. According to reports, the service would likely be run through a smartphone app, which would recognise when click-and-collect customers were close to the store.
Click-and-collect service: The retailer has yet to invest in this area. Supply chain director Mark Hale has said the grocer plans to test and pilot click-and-collect when the grocer launches its online grocery pilot before the end of the year.
Click-and-collect service: Morrisons lags behind its rivals when it comes to online and will only move into ecommerce in January next year. It is expected that the retailer will move into click-and-collect in the near future.