Nobody is bigger than the business, it’s often said, and the test of great companies is that they continue to perform when leadership changes.
But in retail, so often led by big personalities, who is in charge frequently defines sentiment towards particular companies.
In that respect, the industry is a bit like football, where there is sometimes a messianic belief in superstar managers or ferocious debate about who would do best at Man U – and whether the manager is more important than the club.
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