Exclusive: Asos warehouse damage forces delivery delays

The disruption caused delays in the retailer’s delivery services to the UK and internationally, but Europe and North America were not impacted.

Operations at the warehouse were suspended on the evening of January 31 and, following repairs to the centre, normal operations restarted on February 3.

The fashion retailer sent an email to affected customers that said “the wind nearly blew the roof off our warehouse” and provided a 20% off code for shoppers to claim on their orders as compensation.

A spokesperson for Asos said: “Our UK and rest of the world deliveries experienced some delays last week due to wind damage to the roof at our Barnsley fulfilment centre.

“To ensure the safety of everyone on site, operations were briefly suspended on Tuesday evening.

“Our team safely returned to work on Wednesday and the site returned to normal operations on Friday when the repair was completed.

“We proactively contacted customers with impacted orders and briefly revised expected delivery dates for new orders, which reverted to normal on Friday.

“Deliveries in Europe and North America were unaffected.”

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