Wednesday 18th September 2019, 8:30am - 11:30am, Central London

Customer experience has become retail’s key battleground in a market where consumers have endless choice and their spend is hard won.

Getting customer experience right will turn retailers into destinations that keep customers returning, but getting it wrong can have dire consequences.

This masterclass will look at best practice in customer experience, find out who the key disruptors are and ask which technology investments will drive true value, differentiation and growth?

What’s more, breakfast is on us.