Thursday 12th September 2019, 8:30am - 11:30am, Central London

Predicting customer behaviour enables retailers to put the right product in front of the right customer at the right time.

Join your peers at Retail Week’s Customer Experience Masterclass and hear from headline speaker Style Psychology’s head consumer psychologist Kate Nightingale on what makes the customer tick, and how to drive loyalty by surprising and delighting them at every turn.

Nightingale will be joined by H&M’s global head of customer experience development Martin Kamphav, Birchbox head of marketing Sarah Wilkinson and John Lewis & Partners head of social marketing Eva Bojtos to debate best practice in customer experience.

You will learn:

  • What motivates customers and how this should guide investments
  • Which online tools will drive conversion
  • How data insight will move the dial in driving experience
  • Why the store could be your most invaluable asset.

What’s more, breakfast is on us.