Retail Week visited Dixons Carphone superstore in Thurrock to catch up with the electricals specialist’s chief executive Sebastian James.
Following 4% group like-for-like growth in its first quarter, Retail Week spoke to James about how the retailer is defying gloomy Brexit predictions, “choppy waters” ahead, and the challenges for retailers over the next 12 months and under new Prime Minister Theresa May.
As well as continuing to roll out the business’ 3-in-1 format stores, and growing its click-and-collect functionality, Dixons Carphone is gearing up for a trial in Leeds of an expanded services division.
The retailer is aiming to speed up and streamline its existing KnowHow technology support arm, which James describes as a ”billion pound opportunity”.
James led the merger of Dixons and Carphone Warehouse in 2014, successfully bringing the fascias together under one roof.
Here, he proffers advice for Sainsbury’s chief executive Mike Coupe following the grocer’s acquisition of Home Retail Group and unravels the perception of retail as an industry with an image problem.