Marks Electrical boss: We're winning spend while John Lewis 'neglect their customers'

Mark Smithson Marks Electrical

Marks Electrical boss Mark Smithson has insisted the retailer is winning market share from competitors such as John Lewis that “neglect their customers”.

Smithson suggested John Lewis’ strategy of closing some of its larger stores or transforming selling space into offices or apartments was helping Marks Electrical to win shoppers from the department store chain.

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