Head of multichannel development and strategy, B&Q

A one-time colleague of Jonathon Brown when he was running multichannel for B&Q, Joanna Robb has since singled herself out as a rising ecommerce star at the DIY retailer. In fact, she was awarded the online Individual of the Year award in September at the Skillsmart Retail Rising Stars awards.

Her career progression at B&Q has mirrored the company’s ecommerce and multichannel journey. Starting as a site merchandising manager in 2006, Robb has since worked on site development, the roll-out of multichannel services such as click and collect and customer relationship management. Her enthusiasm for these developments are clear to all those who meet her.

Robb’s role changed to its current job title in September this year, and Retail Week predicts that she’s a hot tip for further promotion in the future.