M&S chair Norman: We are working in ‘ways we have never operated before’

Norman, Archie

The chair of Marks & Spencer says the coronavirus emergency has forced the retailer to operate “in ways we have never operated before”.

Writing in M&S’ annual report, Archie Norman said the pandemic had revolutionised the way the retailer works with remote working being “only a small part” of that.

He said M&S staff were now increasingly “multitasking in stores”, decisions were being made more quickly and the retailer had an “action orientation irrespective of hierarchy”.

Norman said M&S is “determined to make our ways of working permanent and accelerate the aspects of our transformation necessary” to thrive in the new consumer landscape.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Three free articles a month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.