Meet the new John Lewis, same as the old John Lewis – up to a point, anyway. And up to an important point, which should never be lost.
The early findings of John Lewis Partnership chair Dame Sharon White’s strategic review show no signs of babies disappearing with the bathwater, as can often happen when businesses seek to transform.
White is seeking to “update our purpose so that it resonates with today’s customers and partners”. More than ever, purpose is a prerequisite of profitability in the contemporary world.
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