Can my Chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI
Research by Konfidant revealed that of the people who used AI recently, a whopping 21% have used it to complain, 14% have used it to claim refunds and 12% have used it for negotiating.
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