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- Strategic report: Five ways to turn your staff into customer champions
- Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic
- Peter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’
- Analysis: Why Kingfisher boss Thierry Garnier believes lockdown trends will last
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- Interview: Feelunique boss on its restless drive to be a ‘destination for beauty’
- Analysis: How Next’s Total Platform is ‘following the money’ online
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- John Lewis to begin renovations on Peter Jones store in London
- First look: Amazon’s first-ever hairdressing salon concept to launch in London
- Analysis: Will the supermarket shop-in-shop resonate now high streets have reopened?
- AO’s Danny Emmett: ‘Pitting online and in-store against each other is a false fight’
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