70% of shoppers wary of returning to stores ahead of non-essential reopening

Oxford Street empty

As non-essential retail prepares to reopen on June 15  UK consumers are reluctant to return to normal life, with seven in 10 uncomfortable going shopping according to the second EY Future Consumer Index.

Although grocery stores have remained open throughout lockdown, just 25% said that they currently feel comfortable in supermarkets. Of the 1,017 consumers surveyed, 80% also said they would feel uncomfortable trying clothes on in the newly reopened fashion stores.

Looking to the future, 45% believe the way they shop will change over the next one to two years, with 64% expecting to shop less but spend more each time. 57% also said they would be more aware of hygiene in shops.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.