By Joanna Perry2009-03-06T06:00:00
The voice of the customer is one that retailers are increasingly willing to listen to as service and satisfaction become essential. Joanna Perry finds out how shoppers are being surveyed
Please sign in now if you have a subscription
Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.
Register today for a taste of our high-quality intelligence and enjoy:
Discover Retail Week register now
Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.