It can be hard to fix a leaky tap or hang wallpaper, which is why B&Q’s You Can Do It workshops, which teach shoppers everything from joinery to installing radiators, have proved so popular - even with the competition.

Word has it that store staff from rival retailers have been turning up to B&Q’s masterclasses to learn about the latest DIY techniques.

Proof, perhaps, if B&Q needed it, that the DIY specialist has got its customer service nailed.