Asda is to reduce costs and improve customer service with a satellite tracking system for its home delivery vans.

Supplied by Isotrak, the Active Transport Management System will be used on the 800-strong fleet that delivers groceries ordered over the internet to customers’ homes.

The system will provide real-time information on where each van is, how they are being driven and the temperature of the groceries they are carrying.

Last year, the grocer implemented the same system for its fleet of lorries that deliver to stores, with the aim of cutting fuel usage by 5 per cent by 2010.

However, Asda network transport manager Chris Hall said that he hoped the reduction will be greater for the vans, as the grocer’s distribution centres have always had a focus on fuel efficiency.

Starting in the next two weeks, each delivery van will be equipped with satellite tracking and sensors that monitor everything from the temperature of the chilled and frozen compartments to whether rear or passenger doors have been opened.

The system also collects information on whether there has been any harsh braking or acceleration, or idling. This information will be used to provide feedback and extra training on fuel-efficient driving styles to the grocer’s drivers.

Each vehicle will have hands-free two-way communications, and a panic alarm that connects to Asda’s security team.

Hall said the data collected will help Asda ensure that customers receive deliveries on time.

A second phase of the project, which will not commence for 12 to 18 months, will lead to tight integration between the Isotrak system and Asda’s planning system. Hall said: “Once we get to phase two, we will be able to give more choice on delivery days and timeslots.”

In addition, Asda will explore how it can provide real-time updates to customers on deliveries, possibly via SMS.