All articles by Andrew Busby
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OpinionOpinion: New thinking needed for healthy high streets
You don’t need me to tell you that the outlook for 2018 remains pretty grim with many retailers struggling to keep their heads above water.
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OpinionCustomer experience lessons from Retail Week Interiors
The recent Retail Week Interiors conference provided great examples of outstanding customer experience.
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OpinionWhen personalisation is creepy, not cool
I’m sure every one of us has seen the famous Piccadilly Lights in London – the neon extravaganza that has illuminated Piccadilly Circus for decades.
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OpinionOpinion: Why Jimmy Choo is a good fit for Michael Kors
The news that Michael Kors is to buy Jimmy Choo for £896m should come as no surprise.
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OpinionOpinion: Six retail characteristics that define success
To succeed in the demanding world of the consumer customer experience is everything – but we’ve all heard that many times before right?
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OpinionOpinion: The complex data of the customer journey
Think of that last significant purchase you made. New laptop? A holiday? New sofa? At this time of year maybe it was a new barbecue.
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OpinionOpinion: Reflections on Retail Week Live 2017
Billed as “unmissable”, Retail Week Live certainly lived up to expectations.
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OpinionTaking stock ahead of Retail Week Live
In the run up to Retail Week Live 2017, Andrew Busby delves into the Retail Week archives to see what made the headlines years ago.
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OpinionAnalysis: The technology that made waves at NRF
Retail is on the very edge of a revolution. Technology is driving change never before seen.
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GalleryStore gallery: A fabulously British affair at Jack Wills
This Jack Wills store relies not on technology, but on brilliant retail theatre.
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OpinionOpinion: eBay's emotion store gives glimpse into future
Imagine a world where a smile or a frown dictates what food is presented to you, or one where your mood determines which clothes you buy.
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AnalysisAnalysis: Black Friday at Bluewater is a terribly British affair
It’s 7.45am on Black Friday at Bluewater and the stores open early today – in just 15 minutes. But hold on, where is everybody?
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OpinionOpinion: Christmas ads must pass the goosebump test
Retailers’ Christmas campaigns need a few essential ingredients to stand out.
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OpinionOpinion: M&S sells great food, but simply dull clothes
It seems like forever that Marks & Spencer has experienced very different fortunes according to which business one looks at.
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OpinionComment: How social media influence will increasingly affect retail success
Retail is a social activity so it is no surprise that the industry and consumers alike have embraced social media as part of the experience.
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OpinionComment: Start-ups continue to innovate delivery options for retailers
Two days, over 100 speakers, more than a 1,000 delegates – Retail Week Live was again the highlight in the retail calendar this year.
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Opinion
Comment: Consumer expectations of retailers are rising, but will they pay?
Andrew Busby asks whether the current retail offer of convenience and service is sustainable or are consumers asking for too much?
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OpinionComment: Is your retail model set up for baby boomers, not millennials?
Bold, brash, impatient, demanding… the millennial is a new breed of customer.
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OpinionComment: The human touch is central to brand experience
Retail is a fascinating sector to be involved in and for me it’s a passion. Why? We’re a nation of shoppers and equally we’re all consumers.
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OpinionComment: Argos’s digital hub feels like an energised start-up
When people think of Argos, that bastion of the high street, what usually comes to mind? I’d wager that laminated catalogues and small pens are uppermost in most people’s minds.